Incident default assignment group

[jamo]

Hi. 

We have just updated our Assignment Groups.  Can someone tell me how to change the default assignment group when an incident is logged.  I have been able to find this when an email is sent but cannot find how to change this when someone clicks on New Incident.

[User192788]

Hi! If you want the incidents to be automatically assigned to an assignment group depending on a certain condition, you can use Assignment Rules: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/task/t_DefinAnAssignRuleIncidents.html

[Shweta KHAJAPUR]

Hi,

You can achieve this using assignment rules. Navigate to System policy>rules>assignment and create new assignment rule as below,