Incident fields are not visible?

Jerri
Mega Contributor

‎12-19-2018 11:59 AM

Good afternoon,

Recently, I replaced the Category/Subcategory fields with Business Services/Service Offerings on the Incident form. However, most other people cannot see these fields on the Incident form - only admins and those with a particular PMO role are able to see the new fields.

I cannot figure out how to fix this so that all users with the itil role see the added fields. Any assistance would be much appreciated.

 

 

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Rahul Kumar17
Tera Guru

‎12-19-2018 09:24 PM

hi,

you can change Read and Write ACL in particular role.

 

If my response helped please mark it correct and close the thread.

Thanks,
Rahul Kumar
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manjusha
Kilo Guru

‎12-19-2018 10:10 PM

Hi,

enable 'debug security rules' from  navigation.

you can see which  acl is restricting access and provide roles to that acl or create new acl .

Regards,

Manjusha Bangale

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