Resolved! View How Often KB Article has been attached to Incident
Is there a way to view how many times a KB article has been attached to incidents?Thanks,AJ
Forum Posts
Resolved! How can I change the color of the header and footer of a notification
Hi,My client wants to have the header and footer of his notifications filled up completely in Green. Does anyone know how to do that?
send notification to all group managers of a user when user department changes
Requirement : Send Notification when user’s department is changed. Check User that they are in any Group Member or not.If that User is in Group Member, system remove user who change department from their previous Group Member automatically. (User sho...
Resolved! Not able to add field on Form
Hello Team, When I open the Form to add the fields to view, then after dot walk the OOTB field is available to add but custom field on Computer form is not available to add. The field is not available in slush bucket.I can easily add the OOTB field ...
Service Catalog Masked variable Show/Hide button should visible after RITM status closed complete
Hello Experts, I have a requirement Show/Hide buttons in service catalog Masked variable Fields should Visible to Assignment Groups with ITIL Role After Ticket Closes.This issue started with the Tokyo upgrade. Please note that SNOW admins still see t...
when request_state in sc_request changes to closed_cancelled, need to create custom pop up
Hi all,when request_state in sc_request changes to closed_cancelled, need to create custom pop up with submit and go back button. Only after saying the reason for cancellation the form need to be saved in servicenow. And those reason should map to wo...
Hiding "Order Now" button when specific a specific system is chosen from reference field
So I have a catalog item, and there i have a reference field for choosing a system on the form,and for example when system a or system b is chosen, then I want the "Ordner Now", button to be hidden, but with every other system chosen, then it needs t...
Workflow publish issue
Hi All, I am having an issue while publishing an workflow, It is showing an following error "This workflow contains 2 invalid subflow. Invalid subflow cause the main workflow to hang. Look at the referenced subflow and correct it's state. Subflow are...
Access Request using Catalog Builder and Employee Center
Hello, We are now using the Employee Center for our IT Portal and we are about to deploy Catalog Builder to ease the development of new items. In the past, I use to try to reduce the number of similar items. For example, I would try to create a si...
Resolved! parse data from template to change form
Hi Team,Please guide how to parse data from attached Template to change form( Data is getting from third party tool through integration). Regards,Venkat.
ServiceNow With Jira Integration
Hi All,In Jira Webhook Registry module, While creating the new record , I am unable to see Inbuilt Token 'Jira Token'. Could anyone hlep on this..Reagrds,Sidhu.
I want a pop up alert if account create with simillar name?
Hi All, Actually i have a requirement that i have Account form, on that name field with string field, so whenever user will create new record if he type similar name which already exist . example Asian Paints is one account,1.so if he wants create w...
integrating servicenow with azure dev apps
Hi Folks,@Ankur Bawiskar @Nitesh Balusu We are planning to integrate azure dev app and servicenow .when incident will create in servicenow should be created in azure devapps portal.can we do it using outbound rest message right.if do it so, how end p...
Resolved! Watchlist in Service Portal Record Producer SOLVED
Hello, I came across an interesting case where I had to replicate the "Watchlist" in the Service Portal on a "Record Producer." The issue was that it required the ability to add both internal and external email addresses to the "Watchlist" as it is i...
Resolved! How to add more fields on 'Standard Ticket Header' widget
Hi All, We have one requirement that we want to add more fields on Standard Ticket Header widget.1] I want to add new fields(Highlighted part) on the below widget. 2] Basically above widget display when we click on short description of Incident recor...
