Related to Change Management
How can we maintain/govern 'Unauthorized Changes'? Pls, share.
Forum Posts
Need Help in Check Ticket status Topic Virtual Agent
Hello Team,I need assistance with the "Check Ticket Status" topic. Currently, I can only see requested items and incidents that I have raised. However, my requirement is to view both requests raised by the user as well as requests raised for the user...
Triggering event
Hi All, I have a requirement to trigger reminder notification 3 days and 14 days before expiry. As of now it triggers 3 days before the expiry. Can someone please suggest, how i can iterate the reminderDate. What should be right way to do it? As of...
Add a column from the Service Operations Workspace Incidents to the default list views
How to I add another column to the default list views for Service Operations Workspace Incident lists sys_ux_list_menu_config.listDefault - SOW Incidents UnassignedDo I need a special role?
How to hide a variable of multi-row variable set based on Out of MRVS variable choice
Hello, @Brad Bowman , @Ankur Bawiskar , @sujitha16 When I try to create UI policy out of MRVS on catalog item item, I am not able to select variable of MRVS on UI policy action. I can select only backend name MRVS. But I want to select MRVS varia...
I got this few errors in VA esc portal.
Hi,I got this below errors in VA esc portal.Why it is showing?Can anyone please help on this, It will be usefull.Thanks!
Resolved! Script Include and UI Action Condition is Not working As expected
Hi, I have created the UI action called "Required Action" on RITM table. now i want to make it this UI action available for only if logged In User is member of the RITM associated SC Task assignment group. I have tried by using below UI action Condit...
Resolved! Update the RITM approvers as the current Assignment Group Members
Hi, I have an Requirement, if user changes the RITM assignment group, I need to automatically insert the assignment group members as an RITM approvers with the state "Requested". I have written the below Before Update Business rule and it's not worki...
How to map the assignment group when creating an incident through VA
Hi, How to populate the assignment group when creating an incident through VA from esc portal in Vancouver version? Can anyone please help on this, it will be usefull. Thanks!
Need filter lookup choice variable values based on order on portal
I have look up select box variable referring from sys_choice table. I need to display the options based on sequence field from sys_choice table instead of displaying options alphabetically. I need to display the Other option at the end but not able t...
Dynamic email based on Assigned To field
HI,I need to send a follow up email to users based on the report that I generate. I have to the send the report to the users who are in Assigned to field. Can you guide me how I can schedule the report so that it goes out to only those people who are...
we are unable to access the fields on the task table when we are trying to glide record the table.
Hi Folks, we are unable to access the fields on the incident record while querying through task table using the background script. but we are able to delete a incident record on the task table through background script.is there any restriction for no...
How to trigger an event from script include on submit of a catalog client script
Hi, I need to trigger an event on Submit of a catalog client script. I am using Script Include to trigger an event. I need to send notification to the target record of the submitted catalog request.Catalog Client Script: On Submit var sysIdRitm = g_f...
Agent Workspace = Adding Catalog Item Variables as a Column
Is it possible to add a variable from a catalog item as a column in the list view (Create New List under My Lists)?Thanks
Resolved! Change Schedule Calendar Modification
Hello,We have a requirement to display maintenance and black out windows in Change Schedule and make the fields and open record available just the change request. Any assistance is appreciated. See screenshot. Thanks,Chad