please answer below the queation

when change record state get changes to schedule then planned start date and planned end should be mandatory and display warning message under planned end date fields(message :please select start and end date

Notification not triggering for a catalog

Dear All, We have configured a simple notification for a complete catalog and the catalog is having 90+ catalog items.The mail was sent out from the system since the notification is triggered, but suddenly from few days this notification has stopped ...

Error on Workflow while proposing standard Change template

Hi When we submit proposal for new Standard Change request and request is approved. It pops up the message twice as ; Info Message At least one of flow, workflow or execution plan should be filled. Otherwise, when order is placed, then even on approv...

Update Incident in the default Form

Hello,I have the problem that the users with the itil role cannot update incidents in the form view. It is possible to update on the list.Do you have any idea what I can check? I see the ACL for write is true, but it isnt work.  Best regardsJustin

How to execute scheduled import in flow designer??

Hello all,I want to execute the scheduled import 3 times in the flow. And if it has given error then incident will be created. I have tried this below is screen shots and script using custom action. But by doing it. It is creating execution records m...

Catalog Builder - Variables in SCTASK

Hello all, I am back with another question.  I have a catalog item that 'User 1' fills out and is sent to 'User 2' to process.  On the catalog item, I have hidden fields that 'User 2' will fill out.  Currently, it's set up so when 'User 2' goes in to...

How to Rename the ui page name.

Regarding the ACL for reading restricted records

I have a requirement to restrict access to a certain type of problem and allow only specific groups to read them, table: problem, type: read. Therefore, I need an ACL on the Problem table with a script. However, this should apply to all created roles...

How to copy attachments from TASK to RITM

Hi  How to copy attachments from TASK to RITM

Dynamically Sending Multi-Row Variable Set RITM Data via Email

Hello Community, Have any of you ever encountered a situation where you need to send a collection of information organized in a multi-row variable via email? I recently tackled this challenge and wanted to share my approach. Typically, when we discus...

Delete records from the Software Installations table after they are no longer visible in SCCM.

Hi All,I want to know what happens in the CMDB table when assets are deleted or removed from the SCCM.If asset 'Install Status' gets changed to 'In Stock' or 'Retired', or how we can understand that this asset is no longer in SCCM, then we can delete...

Converting time zone to the timezone of the user triggering the notification

I have a notification which is fetching the value from the current record present on it.So, there is one date/time field on the form for example which is set to IST time zone and same showing on notification also but the problem is when a user is imp...