Incident form fields visible in Notification

[Servicenow de11]

Hello,

I have a requirement that is in the incident form we have field called  BRIDGE INFORMATION. The field type is true/false. If the  user selects the Bridge information check box , in the notification it will visible like BRIDGE REQUIRED.

If the user did not check the bridge information field , in the notification it will visible like BRIDGE NOT REQUIRED.

Attached screenshots

Can anyone suggest me notification email script to achieve this.

Thanks in advance

[S Goutham · Accepted solution]

hey @Servicenow de11 

You need to write the mail script for this functionality 

something like below

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {
if (current.< your_checkbox_name> )
    template.print('Required');
else
    template.print('Not Required');
})(current, template, email, email_action, event);

and call the mail script in place of the field ${field_name} to ${mail_script:<your_mail_script_name}

[S Goutham · Accepted solution]

hey @Servicenow de11 

You need to write the mail script for this functionality 

something like below

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {
if (current.< your_checkbox_name> )
    template.print('Required');
else
    template.print('Not Required');
})(current, template, email, email_action, event);

and call the mail script in place of the field ${field_name} to ${mail_script:<your_mail_script_name}

[Servicenow de11]

Its working, thanks for the script

[Vishal Birajdar · Accepted solution]

Hello @Servicenow de11 

Can you try this...!!

Step 1 : Create email script 

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,/* Optional EmailOutbound */email, /* Optional GlideRecord */ email_action,/* Optional GlideRecord */
    event) {

    var getBridgeValue = current.getValue('u_bridge_information');

    if (getBridgeValue == true || getBridgeValue == 'true') {

        template.print("Bridge Required");

    } else {

        //if you want anything to print

    }

})(current, template, email, email_action, event);

Step 2: Call mail script in your notifcation

${mail_script:BridgeRequired}

Output :