incident resolve

[Sandeep Rajput]

@Community Alums Please post the snapshot of the business rule and script here. 

[Danish Bhairag2]

Hi @Community Alums ,

Here for ur requirement a BR will suffice. Try the below script n check if it works for u. BR should trigger when  state changes to resolved.

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here

    var incidentGr = new GlideRecord('incident');
    incidentGr.addQuery('problem_id', current.sys_id);
    incidentGr.query();
    while (incidentGr.next())
       
       incidentGr.state = '6';
incidentGr.update();
    }


})(current, previous);
 

Thanks,

Danish

[Community Alums]

Tried with this BR but it is not working

[Danish Bhairag2]

Hi @Community Alums ,

Possible to share screenshot?

Also can we try to put some logs at the beginning to check whether the BR is triggering or not.

Thanks,

Danish