Incidents are set to closed after 48 hours of being moved to 'Resolved state excluding weekends

Nagashree5 · ‎12-05-2023

Hi All,

We have a custom table that is called "IT Incidents". After being resolved, these IT Incidents needs to be set to closed after 48 hours of being resolved and weekends should be excluded.

Can anyone please suggest.

TIA.

SANDEEP28 · ‎12-11-2023

@Nagashree5 I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

Dr Atul G- LNG · ‎12-08-2023

Hi @Nagashree5

Did you check the OOTB Incident property?

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Ankur Bawiskar · ‎12-08-2023

@Nagashree5

what's the use of custom table when already OOB incident table is available?

OOB incidents which are resolved and not updated in 7 days are closed automatically. refer the script and enhance the logic to close after 48 hours skipping weekends.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

SANDEEP28 · ‎12-18-2023

@Nagashree5 I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!