Inserted asset doesn't create related CI on correct class

[Emanuele Zof]

Hi all,

I have a transform map with target table "Hardware [alm_hardware]".

After run, all new assets (insert operation) are correctly created with model category "computer" and model selected.

Related CI, instead is been created under the "cmdb_ci" table and not the "cmdb_ci_computer" one.

Thanks for the help.

[Sulabh Garg]

Hello

Creation of the CI from asset is based on the Model Category's CI Class.  Check your model categories, your asset class should be alm_hardware and if it should create a CI then you need to check the CI class field of your model Category to see if it is mapped to a correct CI class.

Once you have confirmed that your model category is mapped to a correct CI class then make sure that you have the "Run Business Rules" checked (true) on your Transform.

Also as "cmdb_ci" is the parent table of all CI classes, so even if your CI is created under 'cmdb_ci_computer' then also it will be visible under "cmdb_ci" class.

Hope it helps!!

Please Mark ✅ Correct/helpful, if applicable, Thanks!! 

Regards

Sulabh Garg

[Emanuele Zof · Accepted solution]

Thanks for the help.

At the end our problem was related to duplicated serial number on inserted assets, so was an issue related to our data source.

[Sulabh Garg]

Thanks Emanuele for the update, Please mark the appropriate response as Correct if you feel my answer helped you in anyway.