Instant creation and resolve of Ticket

[mortendenully]

I am looking for a way to Create and resolve a ticket with, hopefully, no more then a single click.

Maybe a way with a Powershell script that will use a template and resolve it right away, i did test with a template, but its not possible to resolve the ticket right away, without first saving it.
I am not a master at Powershell, so i hoped maybe someone already had a solution like this, before i started diving deeper into it.

Even any script or solution that does part of it, would be greatly appreciated, to work further on.

What we need it for ?
We have a walkup desk, where users swing by with quick questions and usually instant fixable issues, however this can sometimes go a little fast, where there isn't much time to log a ticket at the same time.
This ticket would only act as a "counter" of how many walkup's we have had, so a simple template should be fine.

I heard of a company that had a small "Button" attached with USB, that somehow created a ticket ( i would guess using powershell ) and instantly resolved it. Making them basically able to create and resolve a ticket in seconds.

I know simply attaching a template is fast as well, but every second and click saved is worth it

Thanks and Merry Christmas.

[Travers M · Accepted solution]

This is a shot in the dark but have you tried creating a record producer for those agents taking the tickets that creates the ticket and sets the state as resolved on entry when they submit it?

That or make a catalog item that uses a workflow that creates and closes the task?

[mortendenully]

I had honestly never heard of the record producer,   we couldn't use normal catalog item as we needed the tickets as incidents and not tasks or requests.
but record producer seems to be just what we need to proceed with a flow for incidents.

Thank you very much Travers   did not expect to have something to work towards that fast.

[Travers M]

If you need any help or guidance with it, let me know and I'll do what I can to help you out