Hello, everyone.I want to create skills and skill rules that will route incidents created through the service portal based on the user's skill.I created skills and determination rules, as well as business rules, but they are not operating as expecte...
I have a requirement to hide categories and subcategories on incident form when users having particular email id who logged in. I have tried the below Script include and on load Client script, please correct it its wrong and a solution would be helpf...
I have a few cases where users are assigning incidents to a problem when they shouldn't. Short of going directly to the tables, is there a way that I can remove an incident from a problem? Thanks for any ideas. John
So I am having difficulty in trying to define where we would document the root cause of an issue when it is discovered as part of the investigation into an incident.The issue being that I want to be able to make sure we have a consistent approach to ...
Hi All, I am working on SeviceNow Catalog Integration with Ansible. I have created a catalog item and there is a variable to update IP address in Ansible. Currently we can update only one IP Address in Ansible. We are using Flow Designer. The ask is ...
We're having trouble setting up actionable notifications for Microsoft Teams. It seems the notification is sending into teams but is not giving us the option to reply to comments or accept approvals. Here is a screenshot of what messaging I'm receiv...
Hi Team, When I am using the gs.hasRole(); in the UI action it is not working properly. If(gs.hasRole("custom_role")){ }Can you please let me know is it expected behavior or is there any alternative for this. Thank you.
Hello Everyone, I'm trying to print the lastName from the system Property using Background Script: System Property {"firstName":"Ashutosh", "lastName":"Munot"} Background Script: var set = gs.getProperty('firstname_lastname'); var parsJSON = JSON.pa...
Hello EveryoneBelow Catalog Client script is not working to Populate the Word Count. Could someone help me on this. function onChange(control, oldValue, newValue, isLoading) { if (isLoading || !newValue) { return; } var kbaRecor...
I am importing Assets from an excel into Alm_hardware table. I have created all the necessary models and model catogeries in the Product models. It is importing the data fine but It is not creating the related CI for some of the assets. It is not c...
I am importing data into our CMDB_CI_Computer table from Casper via the REST API with a scheduled job. The import populates the cmdb_ci_comptuer table and assigns the correct Model ID to each computer.Each assigned model has the out-of-box "Computer"...
I’m working on creating a catalog item that allows users to request access to specific folder directories. However, there doesn’t seem to be an out-of-the-box variable that fully meets the requirement of letting users drill down to the folder they wa...
Hello all, I created a Flow with the trigger of the REST API - Async. It worked fine while in the original environment, but then I moved it up in a new environment, and it just did not work! I ended up copying the non-working flow in the new en...
Hello I am in desperate need of help ; I would like to request maintenance schedules from system owners by affected service but in our organization we have over 900 systems that requires maintenance schedules and I am trying to find an automated way ...
Hi all, Is there is a way we can create a report has the following information: First one sctask is assigned to any one group ,then it is re assigned to service desk misroute group then they will re assign to to the correct group.Whenever ever ticke...