Hi, Please don't copy and past WIKI information, please explain in your own words.. why should we use, ?? when ??? why??? what is the purpose i have taken this script from wiki.. what is explains here , : UI action: Reopen Incident already we hav...
Hello,We set up playbooks in our Agent workspace. Some of our tickets include playbook checklist which guides the agents to finish the checklist and close the ticket. But the issue we have is currently the agents can still edit/update the checklist e...
Hi Guys, We are creating REQ, RITM and then instead of sc_task, we created a custom table. I want to populate the variables which is appearing from RITM to custom table. I have tried number of approaches like adding the formatter etc but nothing seem...
Hello EveryoneMy below script is not populating the Data on Custom table I want to populate the KB article number on custom table which contains the field reference to sc_cat_item I have this relation available on the related list for every Catalog ...
Service portal Reference field values in dropdown should show more than 1 columns In ESS & Service portal on a maintain item has. Variable name: configuration item variable type: reference to cmdb_ci Requirement : To show extra fileds like field2,...
Hello, The client wants the ability to add manual approvals on state Authorize of change requests. Here are the things that I've done: 1. First approach: Add Edit button on Approvers related list I enabled the Edit button on the Approvers related lis...
Hello, how can I assign the same category, subcategory and Configuration item from the Task catalog to a change request (parent) generated from a task (related list)?
Hi all We occasionally experience issues with our clients sending us emails to ask for their CLOSED incidents to be re-opened or chasing us for updates in relation to those closed incidents. Currently, because the incidents is set to Closed they will...
Hello, Wanted to know if there is any process to reserve or book non prod environment for testing in Service -now ?
like per hour / day we can only make 10k calls or 1L calls etc?
by selecting language preference as Chinese simplified and then search below catalog item titleRequest Prohibited Software ExceptionService Not Listedcannot find request catalog item. When a user searches for a term in English, but their preferred l...
Hello, My requirement is to show search results on the service portal from two OOB tables i.e. Product Model & Case.I am using OOB widget 'Typeahead Search' and I have done few changes to portal search application.Please see below screen shots. 1. Se...
Once knowledge article published then work notes on knowledge article is hidden. I would like to give access to add work notes for specific roles/users after knowledge article is published.
I have gone through multiple use cases for Transform scripts, Source script and Run script, But unable to understand that which script we use for which requirement or use case. So can any one help me in this.....
Hi All, We have a requirement to create a catalog item with variables arranged in a manner explained below Let us say we have variables a, b, c, d, e, f and g and all these variables should be in a collapsible container. We need to have variables a...