I am trying to understand the best field to use when calculating the wait time for the transfer from Virtual Agent to a Live Agent. We are looking at the AWA Work Item table and the Interaction table. I found in the descriptions below but need a lit...
Hello Team, We have a custom Table X and for some reason the numbering has started creating duplication at the insert of the record. I need help identifying duplicate records. The number of records are huge 900K+ so Group by will take forever. If we...
Hello Experts, We have a document ID field which is fetching "Applies to Table" value from some other source table. The Source table also has a filter query field, which I want to apply on the list being populated when I click the document ID field.B...
I have a requirement to copy a bunch of fields from a table selected in a reference field to the form with the reference field on submit. In the Business Rule, would it make more sense to dotwalk each of these like this: current.value1 = current.u_r...
We have just implemented CMDB at our organization. We are currently only using ServiceNow Discovery. Most of my CIs "Created by" show up as MID-SERVER. Which is what we want. However, I have some that are "Created by" SYSTEM. What does System mean? W...
I have a requirement,If Recipient.manager = member of SNOW approval group [Approval - AD Tier 0 Account]--OR--If Recipient = member of SNOW approval group [Approval - AD Tier 0 Account] THEN show Tier 0 - Domain Admin Choice in the drop downIf submit...
The ultimate goal is to include a URL on each row of a report, which the URL is dynamically generated. Here is some background information. Report table: Requested ItemsReport criteria: Requested Items where the Item equals a specific Catalog Item (e...
Here I'm using List collector variables to add users to multiple groups by using flow designer action (script) I'm using below mentioned script in flow designer to add multiple multiple users to single group, It is working fine. But Now I want to add...
I have installed walk-up plugins and I can see there 2 application CSM Walk-up Experience and Walk-up Experience applications.What is the purpose of 2 different application?Can anyone give a explanation on this.
I have two reference fields on a form. one is platform and second one is CMDB. CMDB is on task table. platform field is getting data from data management table and CMDB is getting data from cmdb_ci table. data management table having a list field whi...
Hi , When the catalog item owner is trying to edit the catalog item in catalog builder, receiving the error "Record producer does not exists" error. There was an "Before" - query business rule in Catalog Item table to list only the catalog item's w...
Hello all, when case is assigned to "XXX" group in provider instance , Incident should be created with some default values in consumer instance. I am looking for help on below field mappingsfield map1: Case(provider) form, we have field called "u_ref...
Hi All,We have a requirement, in which we created a custom portal, and it should be visible to only particular users containing role "xyz". We are able to achieve this. But users with "admin" role without "xyz" role are able to see it. We desire to r...
Hi Team, I want to alert when Assigned To field is changed. For that I have written onChanage Client Script on Assigned To field.______________________________________________________________________function onChange(control, oldValue, newValue, isLo...
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