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Dashboard report is not visible to a user.

Requirement :A specific dashboard report is not visible to a user & showing below mentioned message. I've to make this report  visible in a dashboard tab."Sorry, you do not have access to this indicator, breakdown, or element combination. Please cont...

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Resolved! Implementing phone notifications

Is it possible to implement a workflow so that when an incident occurs, a phone call will be made (and will continue to ring until the person in charge notices it)?

ayano by Giga Guru
  • 1483 Views
  • 3 replies
  • 2 helpfuls

Resolved! On-Call Calendaring - I am having issues getting any emails to be created from the trigger rules or simply from the Resend Reminders inside the Rota

I have clicked the ui Action (Resend Reminders) inside the Rota for our group.   I can see the entry in the event log that it was triggered but nothing ever comes out of it.   I can't tell from the event log message what is happening?   It looks like...

rswhite by Kilo Contributor
  • 2469 Views
  • 3 replies
  • 1 helpfuls

Phone Number field on User table

Hi All,There is a mobile phone (phone_number type) field OOB on sys_user table. When a user enters incorrect format, a error message is shown. Where is that validation happening? I do not see any client script  Thanks!

Where is this work log coming from!?

Hello all,      I need assistance in figuring out where these worklogs are coming from.  What I am doing to make these logs appear is going to a change record, going to a related list tab named: "Incidents Caused By Change" which is a table named: u_...

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lonesoac01 by Giga Guru
  • 568 Views
  • 6 replies
  • 0 helpfuls

List collector

I need to get values from list collector field and pass it to Ajax I have two fieldsPrimary owner - reference Secondary owner - list collector Now I need to fetch all the values from both the fields (field 1: Primary owner - reference, field 2: Secon...

anvitha ash by Tera Contributor
  • 428 Views
  • 2 replies
  • 0 helpfuls

Resolved! LIst Collector Reference qualifer

I have a list collector using the source table sys_user.I need to build a qualifier that uses the following. Active = TrueEmail = Ends with @company.comEmail <> End with .contractor@company.com The goal is to show all active users but not the Contrac...

John H1 by Tera Guru
  • 447 Views
  • 1 replies
  • 0 helpfuls

On-call schedule - escalation and reminders setup

Hi everyone, I am creating a major incident process and the group that will handle the accepted MI is the MI management group. After making the communications plan, I would create the on-call schedule to have the members on-call at the shifts In this...

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Auto-closure of problem

Hi,   Normally how many days it takes to close the problem ticket once resolved. And where can I find regarding this auto-closure of problem.Thanks in advance

Nivedha G by Tera Contributor
  • 713 Views
  • 4 replies
  • 0 helpfuls

Resolved! LIst Collector not showing all users

I'm using a list collector on a form showing the List Table as sys_user source.I'm only seeing small list of users, I can type a user name and it's available to use, but our users want to see the entire list of users.  

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John H1 by Tera Guru
  • 1046 Views
  • 2 replies
  • 1 helpfuls