Integrating NewRelic with Servicenow Incident Management

[Community Alums]

Has anyone Integrated NewRelic with Servicenow to create Incidents in Servicenow? A two-way integration.

I could find a way to integrate NewRelic with Event Management application but our requirement is to create Incidents in snow when an Incident is created in New Relic.

Any pointers on the best approach would be appreciated.

Thanks in Advance

Ashwini

[Sudhanshu Talw1]

Hi,

Following link will help:

https://community.servicenow.com/community?id=community_blog&sys_id=9224f523dbe06bc08e7c2926ca96199f

I went to NewRelic Site. Following has been written here:

This feature is being replaced by the advanced service called Incident Workflows. For updated docs, see Notifications using Incident Workflows.

Please check once.

Thanks

Sudhanshu

[Community Alums]

Hi Sudhanshu,

The link is for integrating NewRelic with Event management, we are looking for options to create incidents. 

I went through the NewRelic documentation regarding the NewRelic Connect and Incident Workflow. Would check if we have these options configured in NewRelic so it can be used by creating a webhook.

Thank you,

Ashwini

[Sudhanshu Talw1]

Great to hear! Any questions for me?

[Ashwini31]

Not at this point, will see if these two options are feasible for us or an inbound email action for uni-directional integration 🙂

Regards,

Ashwini