How to perform Incident trending in an effort to proactively identify problems?
I'm looking for tips/suggestions on how others are performing incident trend analysis in an attempt to identify problems proactively vs reactively.
Forum Posts
Resolved! how to call script include in argument from module and link type is list of record
i tried to below ways : javascript:scriptincludename().functionname(); javascript: new scriptincludename().functionname(); javascript: new scriptincludename().functionname(); javascript: new functionname(); script include name is same name as functio...
How to Keep the User/ Groups data in sync between Prod and Sub-Prod instances?
How To Keep The User/ Groups Data In Sync Between Prod And Sub-Prod Instances? How to Keep the User/ Groups data in sync between Prod and Sub-Prod instances? The Prod and TEST is connected to LDAP. Manual user provisioning is also being done in Pro...
How to allow users to list edit the currency field type fields
Hi All, We have a form which contains 10-15 currency fields. And we know by default Currency fields are not editable from list layout. Because of this property. glide.ui.list_edit_ignore_types We will remove currency value from the property to allow ...
How to set mandatory fields for REST API insert/update without affecting record producers?
We are trying to enforce mandatory fields when incident tickets are created/updated via REST API. To do this, we created data policies, however, this affected our Service Catalog items that is creating incident tickets via record producers. How can w...
Resolved! How to enable context menu options on columns of List view?
Hello, Experts, Our agent was trying to sort the column on list view but he sees the context menu options on column 'Problem Owner' 'READ ONLY'. When I checked as Admin I can sort and see the context menu options on the same column.How can I enable t...
Resolved! Catalog Item to show subcategory based on dependant category
I have a simple (?) idea but somehow I do not seem to get it working...I want to create a catalog item so employees can enter there own tickets.So i created a simple form which will result in a Incident. I placed the 'category' field on the form.And ...
Resolved! Display Form Section on Approval Summarizer
Is there an easy way to display Form Sections on Approval Summarizers?I have a custom table (exteneded from task), for which I've created a custom Approval Summarizer UI Macro for. The only problem is, by default fields that are displayed in a Form S...
Resolved! Attachments from a reply email on a case
If there is an email that contains attachment and this email is received as a reply to an existing open case then the attachments are not visible from the case form. The user has to navigate to the email tab and open the email to view the attachments...
Resolved! Form section changes not getting captured in update set
I am facing an issue while i tried to modify record in sys_ui_form_section table. It is not getting captured in update set. Below is my requirement. How can i do it and capture in update set.
Resolved! You do not have permission to see this catalog
I'm having user permissions issues with a Service Portal widget. As administrator I can access the widget on the portal no problem, but for any other user they receive the error: "You do not have permission to see this catalog". This error message i...
How do you change a variables label. g_form.setLabel only works on the field label
Hi, I changed a form label using g_form.setLabel. I need that change to be reflected on the RITM also. When the variable displays on the RITM it is using the original label. How do I get the variable label to also change on the RITM when I change ...
Resolved! Copy multi-row variable set to another task
In London and Madrid I can create multi-row variable sets and get them to display in the formatter for the submitted record using a record producer. I want to be able to copy the variable set to another task. I can do this using the question_answer t...
Resolved! Approvals History Simple List, New Widget - Query
Hiya Guys, I have created a new widget on our "approvals" portal page to display a list of "My Recent Approval History (Last 15 Days)". Currently the list looks like this... My issue is that none of the links work on the ""My Recent Approval Histo...
Resolved! Remove Live Chat from Customer Portal
Hi, I want to remove the Live Chat from portal page. This is not available in CSM Header Menu. Can some one help me with this.