For instance, I want to predict the assignment group. If solution_A does not provide a prediction for assignment group, I want solution_B to predict assignment group.
Hi All I have multiple groups and multiple users when user raise request for add into some X two groups, how we write a script in workflow. how to automate assign user into group through catalog item. Regard, Tharun
Hello, I'm curious if there are any 'side effects' of deleting/disabling an assignment group. What is mean is, will it affect historical data (incidents, changes, problems, reports, knowledge articles etc) where that assignment group was used afterwa...
I want to put limitation on "Template" created by any user and that template should not be editable by anyone except the creator should be available if selected "global "but read only for all users
We have a requirement where client doesn't want us to clone the instance from our Base instance to target instance due to some security constraints. So I do like to know is there a way of copying the whole instance to another without cloning? or can ...
Hi, We have a custom application which consists of a single table for one of our business units to log and track their own tickets. This was created as a simple ticket tracking app, but now their requirements have grown and they would like to start u...
We have a company website that all our users can log into and I was just curious if it would be possible to get the chat icon that shows up in the service portal to show up in that website too?
My next project is related to survey management , can anyone please explain brief what is it how it works and what to learn to work on it.
I need to send the notification to 'assigned to' user in which body will contain the date/ time on which the incident is created and the date/time that incident is assigned to that user. TIA
HI Team, I have a requirement. I have a form which is pointing to Table A, it contains a custom field type is String. Criteria to display Related List after Groups Tab: 1. TableA.published =true and TableA.Application ID==TableB.Application ID. 2. O...
Hello, We have a requirement to disable attachment in form header on a particular view. Users can view the attachment if any exists on the form but they cannot add or remove or edit attachment. We have gone through the below links where we can hide i...
1. Implement a Notification based on the following requirements: • Name: Software License Contract Created• Table: Contract [ast_contract]• Category: Contract Management• Inserted: selected• Send the Notification only if the Contract model is Softwar...
Hi, we have created some new standard changes in our TEST environment, and i would like to move them up to production but i dont know what is the best way to do this. i feel like when i use an updateset it does not move everything. any suggestion...
Hello friends! I'm trying to set up a database view with demand table (dmn_demand) and project table (pm_project) because I need to sum some demands (filtering states) and projects without demands (demand field: empty) in order to show it in a report...
Hi All, Needed quick help to prompt user to input a field from business rule. Thanks!
