Hi everybody, I would like to change the OOTB behavior that the change tasks are cancelled when a change is set to Review. Can anybody tell me which mechanism (Business Rule or anything) I have to modify? Actually I was not able to find it. Many than...
Hi Team, Having a requirement to write a ACL to allow only members of a particular group to edit three user defined fields in location table. Kindly suggest. Regards, Kayathri
Hi, We have an issue reported by users related to emails cannot be opened on Change Request tickets. Error reported: "Insufficient rights to read the email body" when he is trying to click on "Show email details" under activities section. This w...
Hello, I am working on pulling attachments from a third party ServiceNow instance to client's ServiceNow. Third party system does not POST the attachments, but we need to pull the attachments on regular intervals. I am using GET API to retrieve the a...
Hi, My requirement is to have a button beside one string field on incident form, when i click on the button it should take the content from that string field and paste it in comments and update the incident... I have created a UI macro for that and...
In SN Discovery is there a way to put list of IP#s to be excluded from any discovery that is run in the Discovery Schedule jobs. This is for all IP ranges not just one Discovery Range set. If anybody try to run a discovery in a schedule job or a quic...
since am new to inbound email actions , i just want to know that , what is the use of checking and unchecking the stop processing box ?
Hi All, There is one catalog item which is not available to any users expect admin, where as other items are available as configured, No user criteria or restrictions kept for item still it is not visible,Please help.
Hi everyone.We have noticed that Discovery is not pulling in Lenovo computer model names/numbers as expected which is causing problems when it comes to reporting etc. Dell machines populate Model ID as follows e.g. Dell Inc. OptiPlex 760 which is log...
This message appears when i try to insert an incident from service portal: Sorry, either the data don't exist or you don't have the access but the incident its created
Hello All Can some one please help me to fix this issue?
Hello, We are trying to get Kb article authors to update publication every 90 days. We did not see anything OOB that would allows to do send notification 90 days after Kb article is 'published', but we found Scheduled Script Execution: Notification...
Hi, Is it possible to uninstall a plugin? How? Kindly help. Regards Suman P.
Hi All, I've a record producer ("Request firewall Access") in scoped application "Firewall Audits" which will create a FTASK in a custom table (firewall_new_request). I've a MRVS in this record producer, on submitting a request from this record produ...
Hello, Looking for some help. On the incident management screen, we have included a related list which extends to the task table (Time Worked). This would allow the ITIL users to put in time for any activity they are performing on the ticket to bette...
