We created a change template but it contains errors and we started again.We could make the template Disabled. However we would like to get rid of it altogether.At the bottom of the page there's a drop-down menu "Actions", but all options except "Ne...
Hello, We discovered several duplicate incident tickets in our test instance – same incident number – different sys id. This was discovered after a clone was done. The initial clone wiped out all of our test instance ticket data. The second clone we ...
How to create a information icon next to non refrence based field. Tried using field decorations attributes however no luck. How can be create a refrence_contributions attribute for such fields
My Manager asked the following question, I am very new to all things ServiceNow and all its many, many moving pieces. Ignoring his specific report references is there information I can provide back to him. My journey has just started supporting thi...
Can someone provide some insight on how to add project tasks, incidents, and sc tasks to the same visual task board?Thanks in advance, AJ
Hi All, I want to create a report where it has to display the duration for each stage in RITM. We are having 6 stages , we need to show how much time task is in particular stage. How to calculate it, Please suggest. Example:Approval stage, developmen...
Hi I have a requirement to hide the annotation message that pops up in the change form under schedule tab stating: Planned start date and Planned end date are the requested change window This needs to be hidden if the type of the change is retrospe...
Hi Team, Am facing one issue while converting Currency from MOP to EUR. I have checked : MOP Record is available in fx_currency_instance table. I am able to convert currency from other to EUR except MOP. Please find the below screenshot for your re...
Hi All, I have : 1) Display BR : Used to check whether current logged in user is a member of particular group or not. And it stores the value in scratchpad and send it to the client side. 2) OnChange CS : Based upon the scratch pad value, if it is tr...
Hi , I have a requirement when Problem Record moves from state "Fix in progress" to "Resolved" it needs to check the condition ie..,When the Problem task is Open then the Problem record will not move from "fix in progress" to "Resolved" and display ...
I have requirement like Need to populate RITM Variables in service portal Approval record, Now i can see only RITM fields data in portal Approval record.
i created to Wait for condition wait 4 task state change to Completed. but it is not working. Not able to find the issue. anyone can suggest ?
I am looking to use the Bulk CI changes feature but I am unsure how the Proposed Change fields are supposed to be added to the change form. Within the ServiceNow documentation it refers to how to configure CI changes and gives an example of how Pro...
We have a requirement to auto capitalize text entered by IT staff when submitting a catalog item. We use integration hub and are using it to create AD groups from submission of a catalog item but to keep our standard of Active Directory we need the t...
Please let me know if the code is correct?
