Integrating SCCM within ServiceNow

[johny0555]

Good morning,

We have recently implemented SCCM (Configuration Manager 2012 R2) into our Estate and have had ServiceNow (recently upgraded to Fuji) for about two years.

I would like to know if it is possible to integrate SCCM into ServiceNow without necessarily going down the Orchestration route? Is there an alternative method?

We have a team of Developers on site however they do not know the products and my scripting skills are not as good as theirs. Ideally if I can give them something to work with then hopefully they can take it from there.

Any advice would be great.

Thank you.

[tony_barratt]

Hi John,

Do you have one or two use cases in mind?

Could you describe them?

Best Regards

Tony

[johny0555]

Hi,

Sorry, I should have explained this a bit better.

So basically, We'd like a user to be able to open the Software Catalog or Self Service in ServiceNow where they can request a specific piece of software. A workflow will then be created and seek approval (if necessary). Once all approvals have been obtained the software will then be deployed to the PC via SCCM.

Thank you.

[killswitch1111]

John,

So we have an Orchestration pack to do just that.  

If you want, you can build your own powershell modules, (or if you are on SCCM 2012 R2 you can use some of the OOB cmdlets) to take data passed from ServiceNow through the Mid Server and automate things in SCCM.

Please note, I used to have a product that did this, and as of now this type of automation requires Orchestration licenses.

[bennyphipps]

Hi,

Just looking at this myself...   Just looking in the "Add to Device Collection" activity and wondered what the "credType SCCM" bit was for as I cannot see it referenced in the Powershell scripts.   I assume the credentials used will be valid windows credentials ones from the credentials table.   wondered why this was declared as a variable and not a credential tag instead...?   the wiki/Docs site doesn't have any further info on this.

I just want to know the best way to pass the credentials to the PS script.

Regards,

Ben