Is it possible to have a feedback option for catalog items?

[Jar]

Hi,

Is it possible to have a feedback option on the individual service request forms so that end users can provide feedback on the exact catalog item rather than providing feedback on the portal as a whole. 

Something similar as to how feedback works for Knowledge Articles.

Thanks,

J

[Saurav11]

Hello,

OOB we do not have any such feature, however you can build one

Here is a link where steps are given:-

https://www.ashleysn.com/post/surveys-on-catalog-items

Hope this helps. Please mark the answer as correct/helpful based on impact.

[cielocharomarti]

Hey do you have a working link for this?

[shloke04 · Accepted solution]

Hi,

Please find the steps below to achieve your requirement.

1) In order to build this for a Catalog Item, you need to add a new Variable with Type as "Custom" and then create a Custom widget to provide an ability to users to provide feedback for the item as shown below:

In Order to create a Widget and a sample code I have shared , please modify as needed:

Navigate to "Widget" module and then click on New button as shown below:

Use the code below to create a Simple Text Box field and a Button to submit the Feedback and which will create a Record as well as you want:

HTML:

<div>
  <span><strong>Customer Feedback form</strong></span><br/><br/>
   <div><input type="text" size="300" placeholder="Enter description" class="form-control" ng-model="c.getFeedBack"/></div><br/><br/>
  
  
</div>
 

You can refer to my thread below where I have given a similar answer:

https://community.servicenow.com/community?id=community_question&sys_id=c969e5be1b244514ada243f6fe4bcb9b

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[cielocharomarti]

Hey, would this work generically for al catalog items? Not only one