Is it Possible to Host Files (Word, Excel, etc..) for Catalog Items Inside the Instance Itself?

[Joshua Cassity]

We have a template that we use for data uploads that we'd like to host/manage from inside the instance itself. We looked at Managed Docs but don't see any way to generate a link to the document.

Is there any mechanism for our team to host Word, Excel, Images, etc... in a place that we can have external linkage to get to them from a Catalog Item published to the Service Portal?

[oharel]

Unless someone else comes with a better idea, I would do the following and use the attachment option:

Create a custom table.

Add your files in separate records.

Right click on an attached file and copy its address.

Whenever you need to click-and-download a file, add a URL field and insert the file address.

Yeah, kind of roundabout, but you could use the same record everywhere in the system I guess...

harel

[Joshua Cassity]

So I guess we could use Managed documents and use the link to the file?

~ J ~

[oharel]

I could not find where to attach a file to the Managed Document record. There's an option to add a Document Revision, as far as I could see. Also, a link to the record will not allow to download the file directly, I think. But if you can make it work for you - fine.

Another option would be to use a knowledge article and attach your file there and link the KB to your record, but then, again, clicking on the link will take the user to the KB, not to the document itself.

harel

[Joshua Cassity]

From what I can tell all that's happening is that any document attached in an incident, KB or within managed documents is simply going to the Attachment (sys_attachment) table and I could likely code a calculated field on the managed document side to show a link that would work using the system id of that attachment.

https://tndev1.service-now.com/sys_attachment.do?sys_id=bcada38b13414f00316a73d36144b075

Probably not an extremely elegant way to do it but thanks for the info.

~ J ~