Sow chat
After the upgrade in ServiceNow, when I am using the virtual agent chat, I am facing the issue while chatting, a lot of lag while typing can anyone help me with this issue
Forum Posts
share dashboard
hello,i want to be able to share dashboards with unauthenticated users on our service now instance.is it possible to do this?
I am not able to clickable the reports in home page in service operational workspace
Hi, I am not able to clickable the reports in home page in service operational workspace.Once i click on report it should redirect to the list of the data.Can anyone please help on this, It will be useful.Thanks!
How to Set field message for Risk field based on the filter on change form
Hello Everyone, I have requirement for the change form, actually requirement is I have 2 fields on change form Disruption which is choice field, and Business Criticality.And In the Risk Conditions all filters are added when Risk changes then Info mes...
Estimated delivery field on Requests in Service Portal
Hi All, Once after we submit a request, we are receiving the estimated delivery field on service portal with the duration. Could you please help me letting know from where the estimated delivery value is fed up. According to my requirement, for one ...
Interactive filter 'field' value is empty
Hi all, A user is trying to create an interactive filter but after selecting 'table' and when selected 'field' values then it is showing empty as in screenshot .But when i tried to do that with my access then i am able to select the field and its sho...
Remove the fields in SOW.
HI Everyone, I have a requirement to update records in the SOW Incident list from the side bar when I clicked on the EDIT button. for that need to remove the fields which are not required.Attached the image for reference
How to retrieve a more extensive history of report executions?
I'm aware of table [report_stats] and the definition I have for this table is: The report_stats table in ServiceNow is used to store statistical data about reports, helping users analyse and optimise report performance and usage. I can see there is a...
Reporting using variables getting error
Hi All,Tried to include variables in the list report but got below error. Also checked the variables for the values which is not empty and not break/container. Syntax Error or Access Rule Violation detected by database (Unknown column 'sc_item_option...
Business Rule not working as expected for email field validation in sc_req_item
Scenario: I need to enforce a rule where users cannot close a task unless the Email field in the sc_req_item table is filled. What I Did: I created a business rule to check if the Email field is empty, and prevent the task from being closed. Issue:Th...
Resolved! Server script is not working properly
Hi All, We are receiving multiple sys_id from the recordsIds but the code is not working properly var recordIds = input.controller;gs.addInfoMessage('test'+recordIds); var tag=recordIds.forEach(getTags);// gs.addInfoMessage(tag);} function getT...
Resolved! Ritm created date and todays date between date need to show in a task date variable in Washington QA
In Committee approval Date field the date too be displayed (user should enter between those two dates) should be between RITM created date and today's date. Can anyone please help me with the solution. todays date 28-11-24 == 22-11-24 Thanks in a...
BR to check condition if both field values matches which are from different tables
Hi Community, I have 2 tables on which i am pulling the data via integration. 1st table has po number field and second table has po id field. Now, i have the third table where po number and po id both fields are there. Now, if both po number and po i...
ui action
i am trying to set values in below fields but not able to set for some fields in imac form :To/New Office Location Date ReceivedIMAC Items> Model/Part NumberAdd a link to the IMAC to the SCTask work notes DescriptionCreate UI action to create an...
Resolved! Unable to upload update sets XML in my new instance.
Hi everyone, I have an issue wherein I cannot upload XML from my previous instance which was reclaimed, to my new instance (both are same version - Vancouver). I tried uploading a lot of times but the XML file doesnt show up in the Retrieved update s...
