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Survey question mandatory on condition

Hi all,I'm working on a survey and would like to make a question mandatory based on the answer to a previous question. Here’s the setup I’m aiming for:Question 1: "How do you rate the service?" (with answers ranging from 1 to 5)Question 2: "Please gi...

Miguel_M by Tera Contributor
  • 791 Views
  • 1 replies
  • 1 helpfuls

Control who can select given assignment group

Looking for some inspiration: We currently have our ITSM module set up the default way where any ITIL user can assign an Incident to any Assignment group. However, some groups are requesting that we limit who can assign to what groups.  Their suggest...

Resolved! How to define shown fields in Related Items

This is my view:This view is on incident table.Version: HelsinkiI have no idea how to config the fields.On the other hand, why does this man have a fancier view than me?How is "add CI relationship" enabled/disabled   in "Related Items" formatter

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Error in password rest process

Hello Everyone,I'm facing an issue during the password reset process in ServiceNow. Here’s a quick rundown of the steps leading up to the problem:Step 1: Validating usernameStep 2: Validating email IDStep 3: Sending password reset linkStep 4: Validat...

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How to add If/else statemet in reference qualifier

Hi All, We have a requirement where I need to add two functions of a script include with if else condition.If variable is Add Members then it should be script include and the below functionClientUtils().isManagerOfGroup(); and variable is Remove Memb...

Kaustubh k by Tera Expert
  • 599 Views
  • 4 replies
  • 0 helpfuls

Copy Request Function on RITM

Is there a way to have "copy Request" function for Service catalog so that users doesn't have to type the value every time, when the forms are big

Community Alums by Community Alums  
  • 368 Views
  • 1 replies
  • 0 helpfuls

Resolved! button visibility in the servicenow portal

Hi All, I am receiving the current sys_id of the location example america location and i have created three buttons in the HTML code Server side code :var queueId = $sp.getParameter('location_id');HTML code : <div id="buttonContainer"><button ng-clic...

Show catalog variable on a approval form

Hi Community, I was wondering if it's possible to show catalog item variables on a RITM approval form?So, I have the below email that goes out for approval for firewall changes in this example:Clicking the approve link takes them to this form:Is it p...

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Resolved! Email Re-opening Closed Incidents

Hi all,When we first implemented ServiceNow we were under the impression that when an incident goes from a Resolved state to Closed it could no longer be re-opened by the users clicking the link that emails the instance with a subject of "please reop...

jimbeam5 by Giga Contributor
  • 3877 Views
  • 5 replies
  • 1 helpfuls

unable to update the incident??

FYI the matter in the description which makes this happens is log files : home/revremit/logsedit5/***************************************9887-8795786476-9797.logProcess tree: 1248917/(bin/bash/isr/bin/ftptxn/home************************* etc) if we r...

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1 INCIDENT or 2

We recently had a network change that was executed.  As a result we had 2 events that were raised due to broken functionality following the change.  Is the right thing to do for tracking purposes, to open 1 incident record for each event even through...

MALIZIOSOG by Kilo Contributor
  • 409 Views
  • 2 replies
  • 0 helpfuls

Using Database View with Survey / Question Banks

I'm having some difficulty creating a Database View for surveys.  Below are the requirements, screenshots of the database view I created, and the challenges I'm facing.   Requirements:Each survey result per INC is in one row.Each question (from Quest...

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angelas by Tera Contributor
  • 1320 Views
  • 3 replies
  • 3 helpfuls