Hi i have a requirement to create reoccuring schedule tasks based on a definition record (kind of mimicking outlook). I have a custom definition table and have created an activity task table that extends the task table. I have created a catalog item ...
Table A -> 2 Fields Table A5 and Table A1 etc Table D-> 2 Fields Table D1 and Table D2 Table D is extended from Table A So if I create a record in Table D, the record is creating in Table A and Table A5 field is increasing? Table A5 is a Number Maint...
Hi Team , How to encrypt the attachment data? Thanks,
Hello Community! I have one requirement The elements should have the ability to filter assignment groups by one, multiple, or all.How to create report. Please help!
Hi, How to create a hr case from emails and map to the subjuct is short desciption, body to description, sender name to opend by and also auto map the priority set to high then again if someone reply to same email it should create another hr case and...
Hi Team,Am beginner in integration.Recently I failed in interview.I want to learn REST API Integration.Could you please provide answers for below questions How do you manage sending large amount of data from 3rd party to SNOW? If refresh token is e...
I have an odd issue relating to the setup of an integration account. When I use my username and testing via postman, the integration works. When using new integration account I have setup, again, testing via postman, it errors with an "error of inva...
need to add work notes and close the problem tasks automatically when problem record is moved to closed.
Hi Team,I used the ASK FOR APPROVAL action to create approvals for a request item. For one approval, I set the rule to ANY ONE APPROVER, and for the second approval, I set it to EVERY ONE APPROVE. The approval records are stored in the approval table...
We are transitioning over to SN from Cherwell. In Cherwell we have teams which are the equivalent of assignment groups in SN, Does it make sense to just do a lift and shift of our team names in Cherwell over to SN. For many reasons, our service desk ...
I'm working on a workflow to update the caller of an incident if the email address they used to contact us matches the secondary email address on their profile.I'm running into an issue with the Email Record field in the "Get email header" action. I ...
Hi All, I would like to know if anyone attempted to create a survey on IMS Records that trigger only if no Incident or Request is associated to IMS Record. Is this somehow feasible? I tried to reach this result working on Interaction and Interaction_...
I am building an onboarding solution using Order Guide. Our company has about 150 applications and we decided that we will have individual catalog items for each app due to the fact that most of the apps have unique fields. I have heard from multip...
We are setting up Service Catalog and Request Management in a new instance. Idea is to go OOB as much as possible. One feature that we have in current instance is ability to assign asset or consumable to a user direct from an interactino in Walk-up, ...
