I understand that ServiceNow has the capability to integrate with external systems for knowledge search. [Link] Would someone help me how ServiceNow responds, when the articles are stored in documents within an external system like SharePoint. Does S...
The Re-Assess button is an OOB UI Action on the PTask. I want to restrict the access and visibility for ITIL users. Tried the condition in the UI action but did not work. I am trying to have the access only for the Assigned group members and assigned...
i try to add the one Approval step in OOB normal change work flow , but it was not trigger , how to solve this ? kindly help to me regarding this.
Hello Community,I have one requirement in which, I need to write scheduled job to export the data in excel format from incident table in which only close incident need to be exported and store into custom table (file attachment ) field .
I want to show help text to short_desription field in service opetation workspace.I configured lable and given hint text but it is affecting only to platform view.I want this feature in service opetation workspace also*Please suggest me the way to do...
Hello Community! I have one requirement. In service operation workspace. Unassigned widget need at first place for my team work section only. Unassigned widget should not be display on my work section. Below is the code. Please help! function incl...
How to add 'On Hold' Project state on Projects record and it should not impact the Project tasks Please guide as its showing impact on Project tasks when added through Dictionary override .
How to show custom variables created in record producer in walk-up check-in widget*Below of your reason for visiting can we show 2 more fields?
Does anyone have an existing template onload client script for the following scenario?I want to add the "realms" view to the URL of a (sc_req_item) record in ServiceNow. I want this to happen automatically whenever someone opens an existing request i...
Hello All, Reaching to the community if anyone know how to configure the CAB Workbench - CAB Definition - Refresh CAB Meetings to modify the "Change Requests starting after" and "Change Request starting on or before" under Agenda Management to a spec...
I am looking for official details on different personas mentioned by ServiceNow.1. Some say ESS user, some say end user, some say business user.2. Some say ITIL user, some say fulfiller, some say resolver I am looking for official docs on this. Pleas...
1. The Holiday Schedule field in the on-call schedule shows all the schedule present on table. Is there a way to put some reference qualifier on this Holiday Schedule field? 2. Where can we find this field in back end of ServiceNow, table name? Its ...
Hello dear Community, i am using the Password Reset OOTB Item/Record Producer. It creates a Incident Ticket with Record Producer. I dont know why, but the Support Group from the CI -> see screenshot, is taken as the Assignment Group for the INC-Ticke...
I have a date field which I want to restrict users from manually entering the values instead only use the calendar icon to pick. Is this possible?
Hi, want to change the due date format of RITM in the input of REST api step as shown in the screen shot. Due date: 2025-02-11 09:53:51 want due date in this fomrat 2025-02-11. and use this input variable in the request content in REST step. How can...
