How to get Case Types, Total # of Cases, Avg Days Open and Percentage in one report
Hi, How to get Case Types, Total # of Cases, Avg Days Open and Percentage in one report.Can anyone please help on this, It will be helpful. Thanks!
Forum Posts
Visual task board showing incidents and ritms.
I am trying to create a visual task board to show Ritm tickets and incidents in one board. Is this even possible? I tried using swimboard but it would only show the numbers of the request and not visual tickets that are assignable. Tried playing wi...
case state changes to 4 when i cancel a workflow
Hi all, I am facing an issue with the wearied behaviour of the state field on the csm case table,when i cancel a workflow attached to a parent ticket, the state of the case table changes to 4. i have investigated many script ,BR and flows but didn'...
Facing Issue in applying one if condition for all array items in the flow
Hi, For requirement, we connected Jira with ServiceNow. Requirement is, In Jira there is a support team, the emails of that support team are forwarded to ServiceNow and from ServiceNow taking details from forwarded email a Jira bug is created in Jira...
Resolved! Issue with approval state on the RITM in Flow Designer
Hello Community,I am working on a Flow Designer logic that triggers from a service catalog item. I’ve configured it to use the “Get Variable Out” action to retrieve all associated variables for the catalog item. Based on certain validations, if the ...
How to create a report for incident request count in a bar chart in service now on monthly basis
I want to create a report for open and resolved incident request count with a bar chart in Service now. Like January- December data I want and it should show as Bar chart. Can anyone help me?
Resolved! List of Pending tickets / WIP tickets for specific period
how to create, List of Pending tickets / WIP tickets for specific period
How to use Catalog onchange client script in service portal
Hi Expert, Could you please help me for the below requirement, I have a requirement where we have build 2 options ( 1. Vip User, 2. Non VIP user) using widget in catalog item.The Non VIP user option should hide from from catalog item form when we cha...
How to add the from address in the "Send Email" action
Hi Team, Can someone please help me on the below issue. How to setup the From address and SMTP Server in the send email action in the flow designer.Use case: My use case is if my action step error code is 401 then i need to send a email for that i ne...
Resolved! MFA login page and user lock
Dear All,I'm currently setting up MFA in the instance. we need to make the user has only 3 failed login attempts before locking his profile.What I'm thinking: create a field(type integer) with a default value of 3. After every failed attempt I will r...
Resolved! How to give conditions in Ui action
I have a Ui action "cancell" in change task table, but for certain task name"PIR" i need to check if the person who is trying to cancel is part of a particular group.i am trying to do the below code, but it is not working, can someone please helpif (...
Resolved! How to give the reverse condition of UI action in BR condition
Hi Team,I have the below condition in one of my Ui action, I need one Business rule for the same table to run if these conditions are not true. Can someone help me to fix the script for making this as reverse.Existing condition of UI action :- gs.ha...
I have question pertaining to calculating tax formula in ITSM/CMDB
Hi Everyone,I have one requirement:I have 3 fields: 1) Cost , 2) Tax and 3) Total Cost1. Whenever I enter a number in the cost field, it should automatically update in the Tax field after multiplying by 0.50.The formula is (Cost x0.50) = Tax. 2. The...
Resolved! MID Server setup using domain account
We have a Windows Server 2022 that I’m trying to setup as a MID Server for ServiceNow. The server is joined to our domain and in an OU that has a GPO which defines the ‘Log on as a service’ users. I created an account on our AD and added this account...
