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Facing issue in setting the ACL as per the requirement.

Hello ServiceNow Community,We are working on a requirement where we need to add a new “Confidential” checkbox to incident tickets and requests also on service operations workspace incidents and requests. When this checkbox is checked, we want the rec...

Resolved! Error when calculating difference between fields

Hello everyone. I am involved in a task of calculating the difference between fields in a SCTASK as follows: the value of the reimbursement for financial loss ('reimbursement_request_amount') CANNOT BE GREATER than the value of the approved reimburse...

Departent field is not populating

Hi, Requested by details are in variable set, created department as seperate variable. i want to populate department based on requested by. i wrote script include and onload CS. i'm not getting where i did mistake. Please help me.Script include:getDe...

Shaik22 by Tera Expert
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  • 2 replies
  • 0 helpfuls

Convert an incident into a Request

Hey ,I have a requirement to make a ui action that onClick convert incident into a Request.It should populate a few fields from incident table as well as the worknotes. 

BiyazatE by Tera Contributor
  • 387 Views
  • 2 replies
  • 1 helpfuls

Domain name in CMDB

Hello community, I'm looking to get some domain names along with certificate renewal status  entered into service now ??question is:- 1)Do we have any OOb table available to get the domain names entered or we need to create custom?? we have attribute...

How to make groups visible to current lt logged in user

When user logged in to servicenow and click on particular module under the application menu in scope application, then the currently logged user associated to whatever the groups, those groups should be auto populate to him/her. How to do this? Can a...

CIM - New Implementation

We are implementing CIM and despite searches, there are two things which i was not able to find how to do.I have the OoB sn_cim.improvement_manager role 1.  Business Process - informational message:  This record is due for review and updates (see scr...

Resolved! How to autopopulate accounts in account field based on Requested for

Hi, I have two table one is customer_contact and another one is customer_account so i have created one contact the contact name is test and also added two accounts in the related list to that particular contact (test).I have requested for is referenc...

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mania by Tera Contributor
  • 275 Views
  • 2 replies
  • 1 helpfuls