Hello Everyone,I have a requirement where I need to set the Has Breached to true for with conditions for Problem SLA as below:Conditions: SLA - Problem, Business elapsed Percentage - >95 then Has breached to True.I have written a before update BR on ...
Hi All, We have to restrict the fiscal period on cost plan table. We have a new field called fiscal period. We need to compare fiscal periods with the freeze date field. I am converting it from date to date/time code was not working.If the freeze d...
Hello Community, I have a bunch of application request forms for 15+ applications used across the organization. Each application has its own catalogue item for people to submit. Is there a way I can make a new catalogue item and when certain things a...
Community!I'm trying to have the Breach Date on the task_sla update to a custom date field I created on the incident form using the Relative Duration script below from a previous community post regarding SLAs. It isn't working unfortunately. Wonderin...
hi , i have created a ui pop up on the native interface but i needed to be convert to work in SOW . here is the script : <?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide"><g:evaluate var="jvar_taskId...
I have a RITM with a list collector variable with three options, we'll go with A, B, and C for simplicity.The ask is that a notification is sent that includes all stakeholders so they can reply all and keep a chain of questions/comments together. I b...
I am looking to improve the overall process of approvals to ensure approvals are actioned in a timely manner. The aim is to send a reminder email at creation of an approval (which already takes place). Then send a reminder email on the 7,14 and 21 ...
Why is the submit button not visible for any catalog forms for all members of a group even though the admin role is provided in the group?
i have create one custom widget to show the list of RITMS, now i want to add the pagination for that widget. please help on this
Hi, Current Stage Name is not getting updated. It remains in requested state only. Even when the request is closed.How can I get this working? Thanks,Vaishnavi
Hello Everyone, I have a requirement to Automate this Repair SLA functionality which is currently an UI Action on Task Table written on client side. (https://your_instance.service-now.com/sys_ui_action.do?sys_id=11b42ea8c3b2310056f1f71a54d3aec0&syspa...
When we open a Major Incident (A button on the incident form), this triggers an outage record to open and the user will click start outage now. We are trying to either update that outage record with the resolved time when resolving the incident or o...
Team,One of the user not able to see Order button on Portal I tried comparing role who can see that order button , after giving all roles ,which having his Team mate (who can see the button )still he is not able to see...what can be done here .
Hello all I am trying to fetch the hardware asset data of logged in user on the service portal using menu item functionality but it seems not working kindly help/assist Please refer the below screenshot Server script code - // Maximum number of e...
Within our company we make use of the change calendar quite a bit, and i'm having a bit of trouble figuring something out. I made that change calendar public, and have created a guage on the ITIL homepage for displaying the calendar upon logging in t...
