Is it possible to report incidents, request, RITM, and tasks with caller/requester user account information

[heidiyablonski]

Hello community,

Our organization just began using ServiceNow a month ago and I have no prior experience with ServiceNow so please be patient with me.   I am being asked to produce a single report that will include all incidents, tasks, RITM's and requests (that was simple enough) that includes all user (caller or requester/requested for) information.   Is there a way I can report all that information in a single report?

Thanks,

Heidi

[Pradeep Sharma · Accepted solution]

Hello Heidi,

You can report based on TASK table.

Let me know if you have any questions.

[Harsh Vardhan]

Hi Heidi,

yes select the table "task" in report.

Incidents/Tasks/Requests Received and Resolved By Assignment Group

Hope it will help you.

Thanks,

Harshvardhan

[SanjivMeher]

You can create a report on task table.

In the report use show related fields to display child tables and their corresponding fields in that tables and

For incident select Caller,

For Request, use Requested For

For Change, Requestor

etc.

[nyancer3]

Hello Heidi,

You can "dot-walk" to the fields in the user table. Here is a good section in the docs that explains it: Dot-walking in list collectors.

For example, you would start from the "Caller" field, then dot-walk to the fields on the caller table that you want to include.

Hope you find that helpful.

Thanks,

Nicholas.