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06-01-2022 06:04 AM
Is it possible to trigger a post chat survey within the Virtual Agent when the chat has ended? We do not have the live agent active yet, that is our next step. But I want to still get a feel for the user's experience with the topics that we currently have active for them to use. I created a post chat survey but it seems to only trigger pre chat even though it's set for post chat. Please let me know if there is any additional information needed.
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06-01-2022 01:50 PM
There is an OOB Survey Topic Block, Add that Topic Block to a Feedback Topic, We used the out of box.
On the Topic, type = SetUp The only thing in the flow is the Survey topic block.
Then in the Conversation Interfaces / Virtual Agent / Custom Greetings and Setup
Click Default chat experience
on the Setup Topics tab scroll to and click Survey
you will see a setup topic field, add the topic to that field
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06-01-2022 01:50 PM
There is an OOB Survey Topic Block, Add that Topic Block to a Feedback Topic, We used the out of box.
On the Topic, type = SetUp The only thing in the flow is the Survey topic block.
Then in the Conversation Interfaces / Virtual Agent / Custom Greetings and Setup
Click Default chat experience
on the Setup Topics tab scroll to and click Survey
you will see a setup topic field, add the topic to that field
