Is Major Incident Management included without additional subscription or price when we buy the ITSM Professional Subscription

anithanarayan · ‎11-29-2019

Hi All,

If the ITSM Professional Subscription is bought, does it include the Major Incident Management (Without any extra price or subscrption) ?

Because, I do not see the MIM plugin activated by default in the instance for the ITSM Professional enabled instance.

Do we have to enable it manually ? Any links or docs providing the confirmation on it please.

Thanks in Advance.

Regards,

Anitha

Alberto Consonn · ‎11-29-2019

Hi Anitha,

Incident Management - Major Incident Management plugin (com.snc.incident.mim) must be manually activated for new and existing customers.

There is no any additional subscription or price, so just activate the plugin manually:

Refer to the following official documentation:

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

Palash Sarkar1 · ‎05-24-2020

Hi all

It is still unclear to me, whether additional paid required or not.

Because I can see on the screen categorize as Paid.

If it is included in the ServiceNow Standard Subscription, how can I confirm?

@anithanarayan

>Major Incident Management is part Incident Management which is part of ServiceNow Standard Subscription.

He is right, I checked on the production environment.

Navigator > Subscription Management > Subscriptions

Watch the video at the end it mentions the additional subscription not necessary.
https://www.youtube.com/embed/OEy9SV-cLNY?rel=0