Hi all, I am having an issue with my Normal and Emergency Change workflow. Often the changes are stuck in Review. The status field is stuck as read only and we are unable to close it out. When I check the workflow it says it is stuck waiting on Imple...
If I report off the Impacted CIs table, it only shows me if an Impacted CI was related to the change and does not include change requests where no impacted CI was related to it. If I report off of Change Request table, I don't see a way to display th...
Hi Does anyone know how to combine these two conditions for use as an advanced reference qualifier? javascript: 'u_country=' + current.variables.select_tip_entity_country_for_this_request u_new_entity_id === Thanks Chris
So far, we've only been attaching catalog tasks to requested items. We're going to start using an order guide soon and that will involve attaching catalog tasks to requests and not to requested items generated by the order guide. But when I try to ad...
Hi Team, Whenever I am clicking on any record or try to create new record, I am getting 'Record not found' error. Instance-2 (Quebec) : Even if I am trying tp create new interaction by clicking on '+' icon, it is showing 'Record not found'. ...
Greetings, did anyone implemented the granular delegation (part of HRSD / additional plugin) for ITSM? It's really simple to define the delegation tables and delegation rules but I'm struggling with the ACL Rules. So e.g. for Request Management. If I...
Hi all, In agent workspace on incident record when attaching an article how can I set that in the comments section instead of additional comments to work notes (so not to be customer visible) thank you!
Hey ServiceNow superstars! The requirement is to auto-assign incidents, when they are first created, based on the presence of specific keywords in Short description or Description. One group will only have one assignment keyword. Second requirement i...
I wrote an onload client script on "incident" table to make remove some choices in the state field when the record is in in progress. The script is working fine on "Agent Workspace" but it is not working as expected on "Service Operations Workspace"....
Hello experts!How are records generated on the Vendor Score KPIs [sn_itsm_vendor_score_kpi] table?I followed the steps stated on this document but scores remain empty. I've also executed the Scheduled Data Collection Jobs on each KPI but nothing will...
Hi,I have configured a CMDB orphan rule in the Health Dashboard identifying orphan MS SQL Database CIs in cmdb_ci_db_mssql_database if they do not have the CONTAINED BY relation to a MS SQL Instance CI in Fcmdb_ci_db_mssql_instance. I now want to con...
We've used http://www.servicenowguru.com/system-ui/ui-macros/add-me-ui-macro-user-group-fields/ to add the "Add Me" UI macro to the Assigned to field on task table records (Incident, Problem, Change, Catalog Task, etc.) to give people a quick way of ...
Hello, I have created new survey for Incident and for that, I have put the below value as Introduction notes in surveys. I am using new Assessment and Surveys and I am triggering the survey through trigger condition.“We recently resolved/completed "$...
Hi All, I want to update records , I am using coalesce on name field but i want to update only active records in target table.how can i achieve that. I am using before transform script ,but it is not updating the records where active is true and nam...
I've created a freeform VTB and assigned a task to a user; however, I don't want that user to be a member of the board (just a task assignee). The user gets the notification that they have been assigned a task, however, they cannot access that task. ...