I've been asked to make an assignment group hidden except from our Service Desk group. Any ideas on how to achieve this? I've seen lots of things that recommend using reference qualifiers and it appears that if statements can be used, but my syntax m...
Hi All, I have a requirement to send a Multipart form attachment from ServiceNow to the Third party application.If any attachment is attached into the incident record we need to copy those attachment as Multipart format to the Third part application....
I have never used regex so need some help please on an inbound email action. The inbound email will be from the same email address but the contents of the email will contain the ref number which will look like this on the email body Version Visit Em...
Hi All,We are trying to bring external data to ServiceNow through API using scripted source in Service Portal.One of the challenge we are facing to create facets for this external API.Is it possible to create facets for scripted sources which have ex...
Hello, looking to take / convert 100's of oracle knowledge including attachments, images etc.. and import them into ServiceNow knowledge base and recreate what is in oracles KB for a customer. I need to keep all the attachments, images, formatting e...
Hi, trying to take over using the CAB workbench from a departing team member and they left before telling me how to extend the meeting window. The schedule meetings are set to end on 11/16 and when I click on "Refresh Meetings", the meeting window do...
I have done testing done testing for catalog item in Service catalog, But i am wondering that what steps should i take to complete ATF(Automated Test FrameWork) for Record Producers ? Help me with this?
Hi All, Does anyone explain the roles and responsibilities for the below given problem roles 1.problem_admin 2.problem_manager3.sn_problem_read4.sn_problem_write
Currently agents seem to be getting set to offline after 30 minutes of inactivity. we have an advanced support team that often goes longer then 30 minutes without activity in agent workspace
I have a UI action - Generate Demand PPT on the Demand Table, where I can select multiple or single records. Based on that I would like to export the data into Powerpoint. Any help is appreciated.
I need help to understand where this message is poping up, looks its not even an info message and also I want to disable this messageHowever I set up the Risk assessment questions and able to perform risk assessment but still this messages is appeari...
Hi All, I need to convert Incident to request using workspace ui while incident is getting converted to request it should copy few of the incident field like short description/ description to request, can someone please guide to copy field details? I...
Hi Team, Could u please tell me how can I set the state field of change task table non read-only if the parent change state revert back to New. ThanksBishal
Hi ,I need to remove only "yearly" word from Price field in Service portal without disturbing the price value for one of my catalog item.Please find the below screenshot for your reference.Can anyone please help me.
Hello!As the title says, when I update a field within a parent table, the same reference field gets updated the child table when I open up the child record. However, if I don't open the child record and only see it from the related list view with the...
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