Dear Team, I am looking for an idea to automate the process to import applications into ServiceNow from SailPoint IIQ and map them into Catalog items so that users can raise a request for each of the catalogue items (Applications from SailPoint). The...
Hi all Can we get the Approval details as in Native UI in serviceportal. NativeUI : Portal : Thanks in advance.
I need to find the Nightly Back Up Schedule that is done for my production instance so that I can properly plan when I need to have my update sets loaded into productions so that they are included in a nightly back up that is used for the Cloning pro...
Hello everyone I have one requirement to run scheduled job daily on the incident table to monitor incidents created from Dynatrace caller .*If incident has not been created from last 24 hours from caller Dynatrace then trigger a notification saying...
Hi , I have a requirement of sending approval request for a particular demand records . Email template:Hello < LTO Approver >, Here are the Costing and Design Documents for this Demand Request. Please provide your Approval for funding and to move f...
In approval email: if we click on the reject option, the reply email update with the reject message. now i want to add a note (NOTE: Please provide the rejection comments) in that reply email body & that comments should get update in the change note...
Hi all, I need to hide any new Standard changes/ standard change templates that will be created in the future to not be visible on the Service Portal. Trying to individually hide the changes is a taxing process. Can someone please help me out. Thanks...
How to validate the pop UP window or Dialog window in the Automated test frame work?Scenario : we are trying to click the Reopen Incident UI Action button , that time pop UP or Dialog Window visible ,then click the OK Button .--> How to validate th...
I have a requirement to restrict incidents assigned to group "Network" to only network group members. I tried this ACL. Can someone tell me what I am doing wrong because when I impersonate someone not in network I can read/ update/ write on the incid...
Hello Experts, I have created a UI action on story form (rm_story) to create test case (tm_test_case), which is working fine . Now I want to open that in new Tab of the browser , for that I used below code and it is not working . When I used Log it ...
Hi, I have a requirement like in the work notes if we mention @ then the name of the users are to be displayed. Here ,I need to customize that functionality like along with the user name UserId should be displayed.I tried it in the calculated value s...
Hi, I have a requirement like ,I have a two variable in a form "Requested for" and " groups are" both are reference fields.When i select any user in "requested for" variable then in the "groups" variable it only shows the groups which the selected us...
I have condition(javascript: 'u_full_name=' + curreant.variables.hostname_requested_for.name) in reference qualifier.However I want to other condition like u_chassis=x^ORu_chassis=y^u_lsa_event_duration=10 in the same reference qualifier.How to ach...
I am taking the ITSM Implementation simulator course. One of the tasks is listed below. I am supposed to create a Maintenance Schedule that applies to 3 CI Classes, but it only allows you to apply to 1. How do I do this? 1. Create a maintenance s...
Hello, I recently made changes to the incident and problem form but I noticed I was not using the correct update set. How am I able to move my changes from dev to prod under a new update set? Without having to redo it.
