Is the attachment encryption under Column Level Encryption free or paid?

[pratik0306]

Hi All,

Is the attachment encryption under Column Level Encryption free or paid?

I checked few videos and article which shows about enabling the 'Encryption Support' plugin but in latest releases its changed to Column Level Encryption and even after enabling it, doesnt show any tabs of Context[Note this i have done in my PDI which is in San Diego and also elevated to security admin role]...

From the docs.servicenow.com, i see that CLE Enterprise should be bought which will have the field and attachment encryption options available..

Would like to know if anyone has recently used this and whether its paid or free

[Gunjan Kiratkar]

Hi @pratik0306 ,

As per the Doc:-

Column Level Encryption with encryption modules is included for free in your instance and includes NIST 800-57 key management and encryption.

Refer :Encryption and Key Management subscription bundle 

[pratik0306]

but this doesnt show any context info or any other setting... it just says available... there is also CLE Enterprise which is showing as Paid and available with a subscription

[Ed41 · Accepted solution]

I've gone around and around with ServiceNow on this topic.  Attachment encryption and column level encryption are included as part of the base package, however there are limitations.  You can only create up to 5 module access policies (which control how users get access to the encrypted data, like via role) and you are locked out of scripting any encryption without CLE Enterprise (I tried, and you get an error indicating you need CLE-E to use it when the script executes).  So, if you are comfortable with the OOB attachment encryption via CLE where attachments are encrypted when they are uploaded and do not need to script anything for it then you're fine.  If like us you need to ensure that all attachments added by a user are encrypted every time then you may find that you need to script attachment encryption to account for the possibility that an attachment may be uploaded unencrypted.

[pratik0306]

example screenshot from PDI