Is there a role for template admin?

[Tommy SN Sahlin]

Hi all,

in setting up roles for template gmgt (e.g Incident Templates), there are 3 roles I can find:

However, we require an additional role which would be something like "template_editor_admin", which would allow a user to manage and edit all templates. Currently it isn't possible to reach the templates that are restricted to group(s).

Do you know if there is some role we can use to achieve this, or some other way to achieve it?

thanks in advance  /Tommy

[Harneet Sital · Accepted solution]

Hi Tommy, 

OOB there isn't any role that would give access to all templates except for elevated roles like Admin, Security admin and that's by design as the templates table is shared across other scopes too - HRSD, Standard changes for change management, etc so giving access to the certain user might not be very secure. Hence access has been secured to certain roles. 

However, you can create a new role and create ACLs to provide create/read/write/delete permissions to the sys_template table, again not recommended as this will be customization and would increase the technical debt of the platform. 

Happy to help you further if you need help with the above approach. 

If the answer has helped you, please mark the answer correct/helpful. Thank you.

-Harneet

[Tommy SN Sahlin]

Hi Harneet,

thanks very much for your reply! I'm thinking along the same lines, but as you point out we should first analyze the consequences of that solution.

cheers, have a nice weekend  /Tommy

[Harneet Sital]

Thanks, Tommy. Hope you have a good weekend too. 

Would you like to mark the answer as correct so this helps others when they have the same question and also to close the open thread?