Is there a way to attach response SLA at the first time even when assigned to field is not empty.

[Laukik Udpikar]

Hello Experts,

For reporting purpose, and just curiosity, i would like to know, if I can attach an Response SLA, with stage as completed already, to a Incident which is created with assigned to and assignment group as not null.

Is this a good practice?

How can we achieve this?

Thank you.

[Sontel]

Hi, @Tommy Sahlin Came across this thread to find the answer to my use case but looks like I have a different ask. Wondering if you have any idea about what can be done to achieve. 

If the incident is opened by Service Desk Agent then I would like the response SLA to be Started(attached) and Stop(achieved). How can I do both at the same time. 

Editing the condition I realized that If Stop and Start, both conditions match then SLA doesn't attach.