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authncontextclass

Hello -I am trying to figure out how to clear the following errors when I run the "Test Connection"on my SSO properties page.Error seems to be complaining about the AuthContextClass configuration.In the the limited discovery that I have done I found ...

bhl104 by Kilo Explorer
  • 4716 Views
  • 7 replies
  • 0 helpfuls

Resolved! Parent and child Incident relationship

I want to establish Connection between parent incident and child incident (Parent incident field is present on incident form).Whenever any incident is updated as parent of 'N' numbers of incident then all the child should be updated with worknotes th...

Prabhat4 by Tera Contributor
  • 13169 Views
  • 7 replies
  • 2 helpfuls

Resolved! Cloning a Closed case possible?

Hello SN Comm,I was wondering if anyone knows if Cloning a Case is Possible in SN Istanbul Patch 7 version.I know I am able to (as I have the feature) to Clone a Task.. However, I have not see anything about being able to Clone a Case.. Does anyone k...

Schedule - The date and times you entered were invalid

I have built a wizard which is used to add a record to the Schedule Entry table (cmn_schedule_span). The wizard works and the record is inserted correctly but a get an error message "The date and times you entered were invalid". I trying to workout w...

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tomelk31 by Kilo Explorer
  • 3574 Views
  • 5 replies
  • 0 helpfuls

Most Useful section in Knowledge homepage configurable?

Dear all,I am working for a Client who have a requirement to manually push articles to 'Most Useful' section in the Knowledge Homepage.As I read fro Servicenow docs that articles come under 'Most Viewed' only if it is marked helpful, so wanted to kno...

Resolved! Standard Change Proposal

Hi folks,I'm sure I'm missing something obvious   but can't get to the bottom of this one. When creating a new Standard Change proposal, on hitting 'Request Approval' we're getting an error message specifying that several fields (see below) haven't b...

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adam_seeber3 by Kilo Contributor
  • 4285 Views
  • 5 replies
  • 1 helpfuls

how to change the width of widget in service portal

I need to change the size of the 'Key Request' widget and make the same as above widget but I don't know which css property to change.As the widget was 'Icon Link', I opened the widget editor and tried to edit but I was not sure which to change.Any h...

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Avoid duplicate incidents , requests , problems

Hi all,kindly help me to avoid the duplicate incidents , requests , problems ...either manually or through integration .we had   options like Unique button and colease make true in transform maps .   Kindly provide other alternate way ( business rule...

Resolved! How to customize the states for workflow ?

I have some knowledge articles that use OOTB review(publish) workflow and some that use two level custom review workflow. I need to show their states in the list view appropriately but there seems to be no way to control the states .   Is it possible...

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malathir by Giga Contributor
  • 4653 Views
  • 5 replies
  • 3 helpfuls

Create New Reminder within an Incident - Permissions?

I have enabled "Reminders" within an Incident by doing the following.   This is all out of the box - no manipulation and we are on Fuji.Added the "Follow up" field to the Incident formEnabled "Reminder --> Task" as a Related List to the IncidentWhen ...

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mattthompson by Kilo Contributor
  • 10854 Views
  • 18 replies
  • 5 helpfuls

Reports and Custom Charts

Good morning all,  Still learning ServiceNow and making my first foray into Custom Charts.   I have 2 reports that separately display the data I want to combine into 1 custom chart.   Is there any way to use those 2 reports as my Data Generators or f...

bhenson by Kilo Expert
  • 14137 Views
  • 20 replies
  • 3 helpfuls

Pull field values of form to display in UI pages

Hello,Have created a UI action (Preview button), when clicked, an UI page will pop up as preview. All this is happening before I submit the submit button.My requirement is I need to pull certain filed values to display it in UI pages. However, I am u...

gkris by Tera Contributor
  • 4607 Views
  • 6 replies
  • 0 helpfuls