Resolved! Is there an Assignment Rule log?
Is there an Assignment Rule log that I can use to determine which Assignment Rule set the Assignment Group on a Task?
Forum Posts
Pull Azure Security Groups to SNOW
Hi Team , How do I Setup a Connection to Azure to sync Secuity groups from Azure to ServiceNow?can someone please guide me ? Thanks for your help
Once i paste iframe code in in knowledge article after publishing not showing on portal
Hi, I pasted this iframe code into the HTML of a knowledge base article.<iframe style="width: 100vw; height: 100vh;" allowFullscreen src="Google Chrome Web Browser"></iframe>Before updating the article, the embedded content displays in the article.I ...
Resolved! Need to bypass 'Change - Normal - Assess' flow to skip the few approvals of change request
Hi All,I need to skip the initial approvals when my change request submitted for request approval. It looks like I need to by pass the ''Change - Normal - Assess" flow to skip the initial approvals.how can I bypass this ''Change - Normal - Assess" fl...
SLA to restart when a case is assigned to a new assignment group
Hi all,I need to have the Incident response and resolution SLA´s to restart whenever an incident is assigned to a different Assignment Group. What is the best way to achieve this? Aletrnatively (not the preferred option) is there a way to calculate b...
Best practice for a Vendor Contact List
We are currently implementing ITSM. Our organisation has international partners that we consider vendors. I want to import them to core_company as vendors, but I am at a loss what's best practice to import our vendor contacts. We are currently not us...
Resolved! Error message on HR Case
Hello Community, I am facing error message on HR Case as "part of query on sc_req_item has been ignored because of insuffient access for 'queue_match' operation on sc_req_item.parent". Afer adding ITIL role error is removed but by providing this ro...
Add a Custom Visualization in landing page of SOW
Hi All, Can anybody provide inputs on how to add a new visualization / Widget on the Landing Page of SOW under "Your Work". Currently few visualizations like "Incidents assigned to you" , "Incident SLA's" are available OOTB. Is there a way a create a...
Send email notification from ServiceNow without domain of ServiceNow.com
Hi Community,I have one requirement where I want to send an email outside ServiceNow which will be without ServiceNow domain name.Ex: test@gmail.com should be the "from" when I am sending notification .Can we able to configure new SMTP account with d...
inbound email action to update the incident assignment group based on the subject line
Hi All,Can anyone please help me on the below requirement. The incident should be created automatically when the email will come to the mail id..and based on the subject the assignment group should be set automatically. Please let me know how to achi...
List collector on catalog item -- Can we set the sysID filter to read-only
Can set the sys ID filter to Read-only? So that users won't be able to remove it and create their own filter? or Is there a way to Hide this and still have the Filter capability? Thanks
Resolved! How to get server date via script include, and compair to another date on client script
Hello. Recently I'm working on an adjustment that envolve comparission two dates. A specific catalog item should not allow any user to open a new request via service portal, if the current date is bigger than 24th day of the current month. First, I'd...
Resolved! @mention Notification Issue
@Allen Andreas Good morning, I'm having an issue with the @mention Notification in ServiceNow. We have users that are trying to @mention users in comments in the additional comments field in SCTasks and the emails are not being sent. There was anoth...
two step check box error
two step check box is not working properly .after getting ticked in the check box the two step verification is not working either.
ITSM Mobile Agent Plugin is installed but application not seen in Application menu
When viewing this plugin, it shows it's available, but when you open the plugin it's showing that it's already installed. but application not seen in Application menu. Please let me know how to resolve this issue. Thanks in advance.!!
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