Add knowledge article details in Agent Workspace
Doas anyone know how to add details in Agent Workspace form view for knowledge article? I would like to add "author"
Forum Posts
Resolved! Control the access of choices in drop down menu based on roles
Hello friends, I am working on a requirement.How to achieve this.ThanksJenish
Emails are coming but request are not creating by using inbound action
Hi All, I have create one inbound action in witch I have added condition of email id witch I want, from those particular email id ticket will created, as a admit if I do testing from that particular email id so at that time email and request both are...
Resolved! How to add dashboards to Agent Workspace
Is there a way to add dashboards to the Agent Workspace, especially in the Analytics Center page? In my Developer Instance, there is a "Base agent workspace" ( url: /now/demo/baseaw ) in which we can access Dashboards and add new ones via the Analyti...
On change client script error
Hi All, We are getting an error on state field 'onChange script error: TypeError: Cannot read properties of null (reading 'up') function onChange_change_request_state_14(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue ...
Unable to update value in FX Currency Field
Hello Team, I am trying to update FX Currency Field by using this method :current.total_amount.setDisplayValue('USD; 1000'); In my case I am storing the number value(1000) in a variable see below:var negotiatedAmount = '1000';current.total_amount.set...
How can automatically Assign Predicted Group to universal request.
Hello @ Ankur Bawiskar, @Sandeep Rajput, @Zach Koch, @Dnyaneshwaree , @AG - LearnNGrow, @Kieran Anson, @Abhishek Thakur , @Mark Manders ,Requirement - Automatically Assign Predicted Group to universal request.Configuration -1.We have some gro...
Root cause of JavaScriptException: java.lang.IllegalAccessException
Good Morning all we have just updated to Washington i have come on this morning to find that one of the schulded jobs that run every two hours is now generating this error Import Error: Evaluation error: JavaScript evaluation error on:var remoteFileI...
How to use Scheduled Script Execution and Business Calendar？
Why doesn't Scheduled Script Execution work? Set the start of the business calendar entry to the script's execution schedule.I also tested setting the start time in Figure 2 to the current time, but it did not work.I tried setting ONCE and DAILY in R...
Maintenance checklist setup
Using scheduled job I am creating a request item daily for our Building Maintenance team. Currently they have a Microsoft form where they have date field and then the checks they have to perform for example: Visual Inspection - LightingStairs - OkCor...
Resolved! How to pass RelayState using "login_with_sso.do?glide_sso_id=" links?
We are using the multiple provider single sign-on plugin.I want to pass a return URL after sending my users to the correct SSO portal.Example:Our ServiceNow instance is defaulted to SSO #1.However, if I provide users with a certain URL (a public UI P...
Limit edit button on reference list to not show up for incident
I am trying add a condition to not show edit button when the reference is from incident. I tried to use parent.sys_class_name='incident' in the Omit Edit condition. Doesn't seem to be working. Any ideas on how to access the parent type?
Resolved! g_scratchpad underined error
Hi Guys, I have a display business rule that I am calling from a client script. When calling using g_scratchpad I am getting a "undefined" error when trying to retrieve the value of the field. I know i am missing something really small please see bel...
What is the use of 'Fulfillment automation level' on the catalog item form?
What is the use of 'Fulfillment automation level' on the catalog item form? Does it have anything to play as part of request fulfilment?
How to run a script include as 'System' so that it executes server side code for Non-admin users?
Hi All, I have a requirement to execute a script include which is querying sys_user table to fetch INACTIVE user's details. This script include code is not working for Non-Admin users as they can fetch only ACTIVE user's data.I want the script includ...