Apply template via Inbound Email Action

[Mouli8]

There is a template(Incident), which has related child templates(incident_task).

When I apply template via Inbound Email Action on Incident and try to set other fields(description) like below,

then the parent template is applied, but the related child templates are not applied.Any idea ,what Is incorrect?

current.applyTemplate('Incident_Template');
current.description = email.body_text;

current.short_description='abc';

current.insert();

[SanjivMeher · Accepted solution]

Try

GlideTemplate.get(<template sysid>).apply(GlideRecord)

[Mouli8]

Hi Sanjeev, The template can be apply via applyTemplate syntax.My problem here is child templated is not been called. If i do, current.applyTemplate(template name); current.insert(); ,them everything works fine. But if i do as per below,then only Parent template is applied and not the child templates: current.applyTemplate(template name); current.description = email.body_text; current.insert();

[SanjivMeher]

can you try current.setValue('description',email.body_text);