is there any way to include some predictive intelligence in the check in process?

[chercm]

is there any way to include some predictive intelligence in the check in process?

[chercm]

@ersureshbe  @Dr Atul G- LNG 

i used chatgpt and got this . the only problem i cannot find the model id 

user check in at the servicenow walk-up and enters in issue into the comment box , how to use LLM to determine is it an issue or request ?

You can use Language Understanding (LU) in ServiceNow to distinguish between an issue and a request. Language Understanding Model (LLM) uses Natural Language Understanding (NLU) to interpret and classify the user's input.

Here's a simple example of how you might use LU in a script to determine if a user's input is an issue or a request.

// START GENAI@CHATGPT4 var lu = new GlideLUModel('your_model_id'); // replace 'your_model_id' with the id of your LU model var text = current.comments; // assuming 'current' is the record where the user entered their comments var prediction = lu.predict(text); if (prediction.intent == 'issue') { // handle issue } else if (prediction.intent == 'request') { // handle request } // END GENAI@CHATGPT4

In this example, 'your_model_id' should be replaced with the Sys ID of the LU model you've trained to distinguish between issues and requests. The model should be trained with examples of both issues and requests so it can accurately classify the user's input.

Remember, you need to train your LU model with enough data (both issues and requests) to get accurate results. The model uses machine learning algorithms to understand the text and classify it into categories (in this case, 'issue' or 'request'). The more data you provide for training, the more accurate the model will be.

DC

how to get the model id from servicenow?

To get the model ID in ServiceNow, follow these steps:

1. Navigate to Collaboration > Language Understanding > Models.
2. Here you will see a list of all your models.
3. Click on the model for which you want to get the ID.
4. In the model's record, the sys_id field contains the model ID. You can find this in the URL of the page. The URL will look something like this: https://<your_instance>.service-now.com/nav_to.do?uri=language_understanding_model.do?sys_id=<model_id>. The <model_id> part in the URL is your model ID.

Please replace <your_instance> with your actual service-now instance name and <model_id> with the actual model id.

[ersureshbe]

Hi, the mentioned items all working based on license subscription. Did you check the license subscription? As per your requirement it's a customisation. Why you are looking OOB solution? When you are planning oob solution you should check the license first. AI and GenAI both are difference subscription. The above information explained GenAI as well.

[chercm]

@ersureshbe  i was trying out some idea on my PID . not aware of that subscription .

[Dr Atul G- LNG]

Hi @chercm 

Really sorry, it is not in my scope fully  now and I am also new in this. Need to get some experts advice.