issue related to the knowledge feedback

[Shiva Durga Pra]

I have created a new knowledge article and clicked "View Article" from the same KB article. While viewing, I rated it low (1 or 2 stars) but closed the window without submitting.

When I open my article again, I notice that knowledge feedback is still being created, 

I want to prevent knowledge feedback from being generated if the user rates the article from the "View Article" window but closes it without submitting.

I’ve checked the Business Rules and Client Scripts, but they don’t seem to trigger in this scenario.

Could  any one please suggest , what steps to take to stop creating in this type of case.

[Abbas_5]

Hello @Shiva Durga Pra,

Please refer to the link below:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712422

If it is helpful, please mark it as helpful and accept the correct solution, In future by refer to the solution it will helpful to someone.

Thanks & Regards,

Abbas Shaik

[Shiva Durga Pra]

how to stop creating the empty records in the feedback, 
before submitting it get creating