issue with catalog item meta search in portal

[Meenakshi Rajes]

Hi Team,

In a catalog item, we have configured the meta as "change,name change,change name,name".

If we search with any of the meta data in service portal in our non-prod instance its working as expected.

But in PROD, it's not working if search with the meta "name".

It's displaying the catalog item in portal if we search with any other meta , "change", "name change" and "change name".

Did anyone face similar kind of issue before? 

Please share your thoughts regarding this issue.

Thanks,

Meenakshi

[Mark Manders]

Looking at your query: can you check on the com.snc.contextual_search.min_lenght property on your PROD instance? If that is different than DEV (and higher than the OOB 3), you may not find it because of that. Otherwise it is a coincidence that it is the shortest word that isn't found and we need to look further.

Also check the stop words (search for Test Index Stop Words under System Definition). It could be that 'name' simply is excluded on your PROD instance.