Issue with Change Request Bypassing Approval Stage in ServiceNow

HarnoorK
Tera Contributor

‎03-14-2025 01:29 PM

We are experiencing an issue where change requests in ServiceNow are bypassing the approval stage and moving directly to the "Scheduled" state. This behavior is not expected, as the change request should go through the approval process before reaching the scheduled state.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-15-2025 11:56 AM

Hi @HarnoorK 

What type of change is this?

Was this change made via the Model?

Is there a specific risk value being passed to the approver?

Please check the attached flow for this change.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0863648

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Dr. Atul G. - Learn N Grow Together
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