Having an issue with our in house Demand Manager unable to view the available "Create Task" option on the Idea record.
He can only see Demand, Project and the TeamSpaces option:
While I, with admin role, can see all of these options:
Assuming this is role issue, but he has the Idea Manager role, so what other role does he need to see all the available options. He especially wants Epic and Story option.
Also, when he goes to look for Ideas, his only option is looking at "My Ideas":
Unlike me, again with admin role, can see this:
I am sure this is role related as well - just need to find the correct role for him to be able to do all.
Thanks!
This is what my module record looks like
We were restricting it to itil, but I changed it to idea_manager in this environment and confirmed a user with no roles only saw My Ideas. I added the idea_manager role to this user, then impersonated them and Create New appeared as expected.
An ACL could cause this module to be hidden. Is the idea_manager user able to create new idea records - either from the list view or a direct URL like this?
Modules are more or less standalone and should be easier to troubleshoot. There is the Override application menu roles checkbox, but that immediately didn't make sense as you both see the Self-Service menu that this is under (Ideas is just a separator module). It's probably worth trying with that checked. The module(s) you added the role to are under the Self-Service Application menu, correct?
