IT Service Management (ITSM) Implementation (Zurich)

[LucianaNader]

I am taking the IT Service Management (ITSM) Implementation (Zurich) course, but I cant find where to download the files needed for the labs activities. Can anyone help me, please?

[glideFather · Accepted solution]

ahoy @LucianaNader,

according to the blueprint, it should have been shared in the module 1.5.1, could you confirm if it's there or not?

Source: https://learning.servicenow.com/lxp/en/it-service-management/it-service-management-itsm-implementati... 

[glideFather · Accepted solution]

ahoy @LucianaNader,

according to the blueprint, it should have been shared in the module 1.5.1, could you confirm if it's there or not?

Source: https://learning.servicenow.com/lxp/en/it-service-management/it-service-management-itsm-implementati... 

[Deėpak Sharma · Accepted solution]

Hi @LucianaNader ,

Go back to HomePage of the course and scroll down to download the eBook with the Lab Details.

Using the Table of Contents in your eBook, navigate to Lab 4.3.1: Create a service catalog. In a separate browser tab or window, log in to your provisioned ServiceNow instance and perform the lab exercise steps.

Happy to help! If this resolved your issue, kindly mark it as the correct answer ✅  and Helpful and close the thread 🔒 so others can benefit too.

Warm Regards,

Deepak Sharma

Community Rising Star 2025

[LucianaNader]

Thank you @Deėpak Sharma !! It was very helpfull!