IT to HR ticket transfer

[Maheshwar VS]

Has anyone implemented IT to HR ticket transfer? Similar functionality like HR to IT case transfer... 

[Abhijeet Upadhy · Accepted solution]

Hello Mahesh

Create a UI Action on Incident Form:

Script: var gr = new GlideRecord("sn_hr_core_case");

gr.initialize();

gr.opened_for = current.caller_id;

gr.short_description = current.short_description;

//copy all the fields needed.

gr.insert();

current.state = "7";//close the incident

Thanks

Abhijeet Upadhyay

[Maheshwar VS]

Hey thanks for your suggestion however we are using Legacy HR module since Helsinki and not the Scoped HR application. In this case would the above script?

[Abhijeet Upadhy]

Yes the above script will work fine..

[Maheshwar VS]

Thanks guys figured out a way to get this working...