The requirement is to calculate the on hold duration of an incident. Whenever an incident state changes from on hold , it should populate the total on hold time in a new field 'On hold Clock'. The code I am using reflects first on hold time when my i...
Hi everyone, This issue has bothered me for years across many different family releases. How can we expand the width size of the column selection window when creating a report? As you can see in the screenshot, trying to read the different available ...
We are transitioning from just logging all user tickets in the Incident form to using Incident for incidents and the Service Catalog for requests for goods, access and services, and the use of the new employee center for self-service, including acces...
Hi, For some users when they click 'Order Now' button it redirects to the service catalog item form that they just submitted. It should be created a Request/Request Item numbers but it is not creating. What could be the reason?
Suppose I wish to create a report to show the number of SLAs breached, grouped by the customer who reported them.That can be done by creating a report using table task_sla, and grouping by the 'Created by' field. Easy. Now what if I want to use an ad...
How to add additional comments in notification through eamil script if any body have script kindly help
Hi everyone, Please check the screenshot below. We have created OU's as below in Azure AD. I am not able to find them in ServiceNow. Would someone please guide me as to how I can find them?Within Security → IT → Incident, I am trying to search where ...
Morning, I am trying to create a widget that wil allow an end user to update a date field on a RITM. I have based the widget using script from the OOB "Update Watchlist" widget, but I cannot get the date entered in the widget to update the target rec...
Hi, We have integrated with LDAP and the login to ServiceNow instance is managed using the password in the LDAP. The policy in it requires a password change every 3 months. When users log in to the ServiceNow instance they use the stored password in ...
HiI am trying to create a record on the sys_attachment table through the file that I am uploading via a UI action.But that file doesn't seem to show up on the sys_attachment table.On the UI action I have called the UI page from where I am putting the...
Hello Team, }
We have a requirement to show incident 'description' full text in list view. The list 'description' field length became too long that cannot be fit into one screen, after setting attribute 'no_truncate=true' to show the full text.Test with style " wi...
We are having an integer type field in a table, and we want to restrict that field to not enter the decimal values.We have tried a client script for the string type field but unable to do for integer type field.Can anyone help?Please find the attachm...
Hi all, We have recently come across an issue where the flow context getting deleted after the approvals. When we try loading the flow context, receiving the following error. 'There was an error loading the execution details for this flow context' ...
Looking for feasibility/ideas to hide / minimize the content of a KB article from tickets activity log. Can someone assist how to achieve this?
