Convert RITM Short description to incident Short description using UI action.
Hi Team,I want to Convert RITM Short description to incident Short description using UI action.I need t convert attachments as well.Could you please suggest.
Forum Posts
Can we show the variable details of catalog item in notification same as with the OAM ?
HI, As we installed the OAM plugin and included that email script '${mail_script:include_approval_actionable}' in our Approval request notification, it looks like the below. the details in the options section are variables of the catalog item.But w...
End users can change the task type (sys_class_name) for task records
We can't pinpoint when this started happening but suddenly we found a record with numbering prefix SCTASK in our Enhancements table.When checking with the end-user who did this change (an itil user), it appears he was able to change the task type usi...
Resolved! want to change the background color of widgets in service portal
Hi Team, actually my requirement is i want to change the background of widget . i tried with the following script in CSS .panel-heading { color: #fff; background-color: #0060FF; border-color: #0060FF;} but the issue it only changing the heading part...
Icons are overlapping
Hi all,i am facing issue while showing two icons in list view for one user of my client he is seeing the icon right side but abnormal of the incident table but the rest of the people including me it was showing on left side attached screen shots belo...
Passing multi-row variable from one instance to another
Hello everyone,I would need support for an integration between instances.I have implemented integration between two ServiceNow instances for the Incident table.With the POST method in addition to the fields of the incident, I am also trying to pass v...
Add reference field value from variable to short description on RITM
I have a catalogue item that has a reference variable on the form that references the sys_user table. This cat item uses a flow. In the flow I have an Update Record action where I would like to update the Short description with some default text then...
Resolved! Change Approval UI Action Button
@Community Alums I am new to UI action. Could you please help me to achieve this. Thank you Create UI ActionName: Change ApprovalTable: incidentUI Action should do the Open Dialog-- Dropdown to select approval state and Comment fieldOn Dialog. Submi...
Resolved! How to get the values filtered for Reference variable based on the other variable value
HI I have 2 variables in catalog form, employee type and managerEmployee type is choice field have 2 values(Temporary, permanent) Manager field is Reference of user tableBelow is my Requirement,If user selects Employee type is Temporary then Manager ...
LDAPUtils
I came across the LDAPUtils script and the setManager function in there. setManager: function(source, target) { var ge = source.getElement(this.manager); if (!ge || ge.isNil()) return; this._getLdapUserUpdate(); var ldap = new Packages.com.glide.sys....
Resolved! How can I get number of days ticket has been opened
Hi,I have created a string field on incident and trying to get total days of incident opened based on created date and todays date. Its showing time as well, how can I remove time and show only days. var gr = new GlideRecord('incident'); gr.query();...
Resolved! How to checked two check box fields for different fields based on condition?
How to checked two check box fields for different fields based on condition?Scenario:We have two fields 1. field1 check box created on incident form. 2. field2 check box created on cmdb_ci_computer table(form)when we...
Filtering Columns on a Custom Table
I have a custom table with 3 columns.I'm trying to use a reference variable in my form.I'd like to filter Column2 pulldown in my form based the selection from Column 1.I'd like to filter Column3 pulldown in my form based the selection from Column 2.H...
Resolved! Story Number Sequence gets changed and following the numbering from PROD instance after Cloning
We have cloned from PROD to TEST instance recently. I noticed that before cloning last Story Number created is STRY0139794. After cloning first Story created is STRY0130947.The numbering has started according to Story numbers on PROD. Right now it is...
How to map variables from one RITM to another?
Hello Everyone,I need to map RITM variables from one RITM to another. For example, on the source RITM, there are "Mode after" (reference) and "Business justification" (string) variables that need to be updated on the target RITM. The target RITM also...
