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Resolved! Setting a field mandatory in Onload client script

I have a n onload client script where I am checking the state and setting a field mandatory but it is not working. There are no UI policies on this field. I dont even get the alert in the beginning of the script I added.var st = g_form.getValue('u_st...

samadam by Kilo Sage
  • 1155 Views
  • 6 replies
  • 0 helpfuls

Resolved! update set

i created a record in update set Alets say i created a varibel in catalog item now i created a new update set bnow saving the record in where current update set bshould move all the record? Please advise

Manohar16 by Tera Contributor
  • 1279 Views
  • 8 replies
  • 3 helpfuls

Export Option Missing for Calendar Report

Hello,I am attempting to export a calendar report of our scheduled changes. We have a business need to provide this calendar report to end users. I already have a scheduled report to send out to end users I would like to include this report with. How...

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tiguin2798 by Tera Guru
  • 528 Views
  • 2 replies
  • 0 helpfuls

Reassigning tickets to a different assignment group

what role is needed to allow an agent to transfer a request from one assignment group to the another one?  for example, i have a procurement assignment group and once the item is purchased and shipped, the ticket should be sent to the local tech (hel...

markkreitz by Tera Contributor
  • 1954 Views
  • 6 replies
  • 0 helpfuls

Resolved! Burndown Chart in Agile Board not working as expected

Hi All,   In the agile board > Sprint planning, If I will click on Sprint and scroll down to related link named 'Burndown Chart' and click on it. It is showing the chart but half of it is not visible. Please see the screenshot below for reference:  ...

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SN_Learn by Kilo Patron
  • 1207 Views
  • 4 replies
  • 1 helpfuls

How to find usage details associated with Groups?

All, my customer is trying to clean up some of their Groups and is asking about the best way to determine their usage.   What would be the best way to determine if those Groups are being used as approvers, assignees, CI Owners, etc? AND if they are b...

Ryan Lee2 by ServiceNow Employee
  • 1816 Views
  • 4 replies
  • 0 helpfuls

Resolved! This form has not been configured for Workspace. To edit the form, select a different type of record, or contact your administrator.

I have problem with this issue. When I click edit button it show the error message, and info me to contact administrator. I have searched some docs in community, it told me that need to active plugin(com.snc.agent_workspace.itsm). And I have done thi...

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Ben Wang1 by Kilo Contributor
  • 6175 Views
  • 6 replies
  • 0 helpfuls

email.addAddress("cc") is not working

We are trying to use email.addAddress() method for adding value to CC of email notification. But it is not working.cc address is neither shown on copied field nor on headers field When printing the value it is shown correct value Please find the code...

Resolved! Hide Column from List View

I have one field in the application table which needs to be hidden permanently from List view for every user except Admin. This is already hidden in form view.  field name is "application type" 

zeeshn455 by Kilo Contributor
  • 10225 Views
  • 4 replies
  • 8 helpfuls

Making a Catalog variable only visible to a certain group.

I am looking for help with a solution to a requirement. I need to make a catalog variable only visible to members of a specific group due to it containing sensitive data. The client does not want me creating new roles (I originally achieved this by u...

James174 by Tera Contributor
  • 384 Views
  • 1 replies
  • 0 helpfuls