ITIL Role when adding someone to a group

michelle kirk
Kilo Guru

Hi,

 

When we are assigning people to groups and assign them the ITIL role, would/should that give them access to 

View, Create Reports and View Reports on Dashboards

 

Or should they also be given another role as well if so what would that be ?

3 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @michelle kirk 

 

As OOTB, a user who has an ITIL role can access reports and dashboards. If you need to share reports then need separate access.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Sandeep Rajput
Tera Patron
Tera Patron

@michelle kirk Please refer to this URL to view details on the reporting roles https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/reporting/reference/report... 

 

Please check if these roles are already part of your ITIL role on your instance. 

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Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @michelle kirk 

AGLearnNGrow_0-1739286973368.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @michelle kirk 

AGLearnNGrow_0-1739286973368.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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