ITIL Role when adding someone to a group

[michelle kirk]

Hi,

When we are assigning people to groups and assign them the ITIL role, would/should that give them access to 

View, Create Reports and View Reports on Dashboards

Or should they also be given another role as well if so what would that be ?

[Dr Atul G- LNG · Accepted solution]

Hi @michelle kirk 

As OOTB, a user who has an ITIL role can access reports and dashboards. If you need to share reports then need separate access.

[Sandeep Rajput · Accepted solution]

@michelle kirk Please refer to this URL to view details on the reporting roles https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/reporting/reference/report... 

Please check if these roles are already part of your ITIL role on your instance. 

[Dr Atul G- LNG · Accepted solution]

Hi @michelle kirk 

As OOTB, a user who has an ITIL role can access reports and dashboards. If you need to share reports then need separate access.

[michelle kirk]

ok thank you, 

That makes sense as they can see the Dashboard and although the dashboards and reports on the dashboard have been shared, they need this additional access.

Are you able to advise what that would be ?

[Sandeep Rajput]

@michelle kirk If the roles are not included in the itil role then yes they need the additional access.

[Sandeep Rajput · Accepted solution]

@michelle kirk Please refer to this URL to view details on the reporting roles https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/reporting/reference/report... 

Please check if these roles are already part of your ITIL role on your instance.