ITSM Implementation Simulator

[MNGT2022]

I am stuck on task 13 ( Auto-assign a problem record)

Any problem record that is associated with the E-Commerce service should automatically be assigned to the IT Securities group.

1. Create a new assignment record named E-Commerce Problems that automatically assigns problem records to the IT Securities group when Service = E-Commerce.

Tip: Review existing Assignment Rule records related to the problem table for comparison

[elementalis]

At the top of the options you will find the "problem fields". By selecting this option the filter will reset and you will be able to find the correct "Service" option.

[JP Tagarda]

Hello to solve this you will need to delete the default script in the ff. field

[JP Tagarda]

you will need to delete the default script here to solve this 

[satyac2]

Navigate to All > System Policy > Assignment and click New.
Complete the form using the following information.
Name: E-Commerce Problems
Applies To tab or section:
Table: Problem [problem]
Conditions: Service is {E-Commerce}.
Group in the Assign To tab or section: IT Securities
Click Submit.

Test the assignment rule by completing the following steps.
Navigate to Problem > Create New.
Complete the problem form and select a configuration item with a Service is E-Commerce.
Click Submit.
Open the problem and verify that the assignment group was added.