ITSM Simulator - Insufficient Lead Time not Validated
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02-07-2023 05:31 AM
Hello all,
I'm doing the simulator for CIS - ITSM and i'm stuck with this task:
Change requests without sufficient lead time pose a greater risk to the environment and should be documented as such. Risk calculations should consider required lead times, as defined by the organization's change policy:
- If lead time of 7 days is not met for model = Normal change request, Risk should be set as "High", Impact should be left alone.
- If lead time of 3 days is not met for model = Standard change request, Risk should be set as "Moderate", Impact should be left alone.
1. Disable Risk Condition "Insufficient lead time". (completed successfully)
-> to be solved: 2. Add a new risk condition: "Insufficient lead time - Normal Change" so that if a lead time of 7 days is not met for Normal change requests, the Risk will automatically be set to High, and Impact should be left alone.
-> to be solved: 3. Add a new risk condition: "Insufficient lead time - Standard Change" so that if a lead time of 3 days is not met for Standard change requests, the Risk will automatically be set to Moderate, and Impact should be left alone.
------- Screenshot with the way i'm implementing it is attached. Can you tell what is missing?

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02-07-2023 07:21 AM
Hello,
Your condition for the planned start date says 3 or 7 days "on or before now". Then your planned start date is in the past, is that your requirement?
And the condition Planned start date is not today will be never reached (but there is no problem here) because the first one is looking for past dates.
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04-24-2023 03:39 AM
Did you find the solution? I have the same problem and i cant find any solution about that
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05-22-2023 09:11 AM
I have tried this and it validated my task. attaching the screenshots of my task. Hope it helps
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07-31-2023 10:47 AM
I was trying with TYPE instead of MODEL but that didn't validate successfully. It worked with Model