ITSM Simulator - Insufficient Lead Time not Validated

[Stefan Cojocaru]

Hello all,

I'm doing the simulator for CIS - ITSM and i'm stuck with this task:

Change requests without sufficient lead time pose a greater risk to the environment and should be documented as such. Risk calculations should consider required lead times, as defined by the organization's change policy:

- If lead time of 7 days is not met for model = Normal change request, Risk should be set as "High", Impact should be left alone.

- If lead time of 3 days is not met for model = Standard change request, Risk should be set as "Moderate", Impact should be left alone.

1. Disable Risk Condition "Insufficient lead time".  (completed successfully)

-> to be solved: 2. Add a new risk condition: "Insufficient lead time - Normal Change" so that if a lead time of 7 days is not met for Normal change requests, the Risk will automatically be set to High, and Impact should be left alone.

-> to be solved: 3. Add a new risk condition: "Insufficient lead time - Standard Change" so that if a lead time of 3 days is not met for Standard change requests, the Risk will automatically be set to Moderate, and Impact should be left alone.

------- Screenshot with the way i'm implementing it is attached. Can you tell what is missing?

[Artur Schulz]

Thank you this was helpful!

[karolciad]

I was also struggling, so these screenshots were more than helpful. I am only not sure why we need to choose Model instead of Type 🤔

[shamedc]

This was very helpful! I was able to validate using three conditions:

• Planned Start Date is not empty
• Planned Start Date relative after 7 Days from now
• Model is Normal

Just replace the duration and model type based on the actual risk condition you're creating 

[JohnnyJ]

I think it was looking for Model <is><Normal>  instead of task<is><Normal?

[madjidtaiat]

I have attempted this, and it successfully validated my task 🙂  I am attaching the screenshots of my task. I hope this helps.