Keywords dissappear in condition builder

[JimmieOdelius]

Hi Community.

My users want to be able to create filters on the incident, change, and other tables using the keywords dynamic filter. It works with the global search up in the right corner of UI16 but in the condition builder the keywords condition is visible for a second and then dissappears.

Is it possible to make it visible for our users?

We are running Istanbul Patch 2 with UI16.

New finding:

Apparently the above mentioned issue only happens if you go through the application menu to a table (like clicking the module "Open" under application "Incident".
If you instead use shortcuts to get to the table like "incident.list" it works as intended.

Message was edited by: Jimmie Odelius - New findings

[Chuck Tomasi]

Hi Jimmie,

Can you provide some additional details? What version of ServiceNow? Are you using List v2 or v3? Does this happen to all lists?

I just tried it on Istanbul P1 on the incident list and it appears to be there.

[JimmieOdelius]

Hi Chuck.

I edited my intial post. Apparently this is a bug (or feature?) in ListV3. I've submitted an incident in Hi so that ServiceNow can fix the issue.

=== Answer ===

This seems to be caused by listv3.
If you disable listv3 you can pick keywords as a condition again in the condition builder.

[Chuck Tomasi]

Thanks for the update. That's odd. It must have been a fixed bug. I still see it in my Istanbul P1 instance using List V3.

[JimmieOdelius]

Intriguing. I will see what ServiceNow says and report back!