Keywords dissappear in condition builder

[JimmieOdelius]

Hi Community.

My users want to be able to create filters on the incident, change, and other tables using the keywords dynamic filter. It works with the global search up in the right corner of UI16 but in the condition builder the keywords condition is visible for a second and then dissappears.

Is it possible to make it visible for our users?

We are running Istanbul Patch 2 with UI16.

New finding:

Apparently the above mentioned issue only happens if you go through the application menu to a table (like clicking the module "Open" under application "Incident".
If you instead use shortcuts to get to the table like "incident.list" it works as intended.

Message was edited by: Jimmie Odelius - New findings

[Chuck Tomasi]

Thanks for the update to the original post. I'm still not seeing this on Istanbul P1. If I go to Incidents> Active, the Active=true filter defaults, and Keywords can still be selected (List V3 new condition builder.) If I go to Incidents> All, Keywords is the default in the condition builder.

[JimmieOdelius · Accepted solution]

Hi Chuck.

Apparently there is a bug in Listv3 where keywords is only possible to be chosen as the first filter condition. Like this

1. Active == True

2. keywords is not a choice

The following would work however.

1. Keywords is chosen

2. active is true

ServiceNow has created a problem ticket regarding this but hasn't supplied me with a ticket number.

Update 1:
ServiceNow has now explained to me that the issue will not be fixed.