knowlede artcile showing message :This article cannot be edited, since it is already checked out .

[chandan31]

Hi Sir,

I have found that admin is able to edit the knowledge article and it is not showing the error message "This article cannot be edited  since it is already checked out" .

In this knowledge article , can you tell me exactly which role is required to edit this knowledge article after checked out and author  are different . if the author is opening the knowledge article this error message is showing and checkout done by approver(another person).

. 

[Community Alums · Accepted solution]

Hi @chandan31 ,

Please check the below links.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0779080 

https://www.servicenow.com/community/developer-forum/allow-author-of-kb-to-checkout-article/m-p/1365... 

Please mark my answer as correct and helpful if it helps you.

Regards,

Namrata

[chandan31]

After checked out done by any person other than author , author is not able to write some thing because the form is read only and showing info message .