Resolved! how do I limit the time of when a user can reopen an incident i.e. after 30 days they can't reopen?
how do I limit the time of when a user can reopen an incident i.e. after 30 days they can't reopen?
Forum Posts
Cell Phones and Sim Cards
Hi all,We want to start tracking our use of mobile devices - blackberries, ipads etc and their relationship linking to its sim cards.How do people deal with this? Do you use accessories or communication devices or something else? how then do you link...
How do you define what requires a Change vs Service Request?
Hello,How do you define what must go through Change as oppose to a Service Request?We're less mature when it comes to ITSM though many folks are on board. A recent topic of discussion is when does something require a change and thus various approvals...
Variables not visible in sc_task
Hi, I created an item with a properly workflow that works very well. The variables of the item encoded in the form appear correctly in the ritm and tasks.In addition, I created a table and a related transform map in order to create ritm automaticall...
Adding a line of blank space between two variables
How would I a line or two ("returns") between two variables in a record producer? I have two variables that I want to use to populate the short description. I know how to append them to each other, but is there a way to add a couple of lines of blank...
Category Export
Is there a way to export the category/subcategory/details/issue list into a spreadsheet that I can distribute to my service desk team? I've managed to export them all into a spreadsheet using the instructions from a different thread here but it is ...
Resolved! Test LDAP Connection
I see there's a Script Include that runs when you press the Test Connection link on the LDAP Server page. We are writing a scheduled job to check the connection intermittently and alert us if the LDAP connection is severed. Below is the relevant ...
Client script to get 24 hours ago
Hi everyone,I need to get "24 hours" ago in my client script. I'm actually trying to do a query to get all records from this person created within the past 24 hours. How do query for created_on to get everything created within a day ago?
How can I import XML without elevated admin role?
Hi Everyone, for various reasons we've never switched on the High Security Plugin and therefore we don't have the security_admin role, which would be needed to import XMLs (Update Sets, or single records etc.)How I can I work around this? regards ...
Can I report on Incidents Caused by Changes?
Hi,We are in the early stages of implementing a Change Management process in ServiceNow. I'm coming up with metrics we can use to measure the outcomes of the process. I've seen that I can link Incidents to changes (see screenshot below). I would now...
Session timeout not working
Hello all, As mentioned in the wiki article below, we have set the session timeout to a particular integer value. I have a requirement to check if ServiceNow logs you out even if the time worked clock on a form is running. But I see the session is n...
Reference Field List Layouts -- Not functioning correctly after deploying update set
I modified the List Layout for a reference field variable pop up in a catalog item (the pop up that appears after clicking the little magnifying glass). This modification was successfully captured in my update set, which I deployed to another instanc...
Resolved! Loading data into True/False data types
I have a data set with True/False data types. When i export the data from the other system the values are either t or f . not True / False or 1/0. When I import the data SNow does not recognize that i na True/False field t is true and f is false....
Building a Datawarehouse using Service Now
Hello Friends,I need to build a DWH to store all incidents which are raised and updates done on already raised incidents. And then export them to a csv file for DWH. In sys audit table i only see ID , Table , Load time . Old Value , New value. Is the...
Exporting/importing CIs and maintaining relationships
Hi All,I set a new set of Business Services up in our development system for a new location that came on board, India. I used the + symbol to add the CI relationships for each business service > service, then exported the services and also the relati...
