I'm having a couple of problems pulling some data needs to be reviewed periodically. 1. When a change, request or catalog task gets approved I need to be able to know the date it was approved. Ideally I'd like to know when the approval request was s...
Requests for User approvals for new change requests are being generated via email, and the user email response is received and logged in ServiceNow. However, the change request is not being updated with the user response, and the workflow simply wa...
Hi, I have variable set which is attached to multiple item. I want to hide the Title of variable set on the catalog form for some of the items on form load.Please guide me on the same, how we can access the title of variable set on form load and hid...
Should every team using ServiceNow be given their own custom fields to track, or should they work with only the standard fields that are available by default? It can be quick and easy to add new fields as an admin, but the "out-of-the-cloud" fields t...
I would like to use execution plans for change requests.To create the execution plan is simple, but how to fill in the fields of the change task from the change request in the execution plan tasks?The is a scripting field, but I don't know how to use...
In Calgary, When we configure domain (Domain Admin --> Configuration) we select the Domain Table. By Default, Group is the default Domain Table. I want to know how programatically the name of Domain Table can be identified. Does this value (Domain Ta...
I have a workflow on the sc_req_item table. I would like a task to be assigned to the person who opened the ticket. Here is my scenarioHave several catalog tasks Task A, Task B, Task CTask A is completed goes to Task BTask B is completed--Task C ...
Hi all,Does anyone have any insight as to how to cause the state field on an incident to take on a highlight (likely in the list view)?To explain further, for our current setup, an incident can be set to a particular state (5, "Awaiting customer info...
What's the recommended and easiest way to move a custom created table from DEV to PROD? It did not come over on the update set. On Berlin, by the way. I assume I can do to u_table.list and export XML? Would I then just create the same table manually...
Hi allI have added three fields to KB, Service Catalog and Catalog Itemsu_global_view True / Falseu_show_to - string 1000u_hide_from - string 1000If global view is true, use and make the "u_hide_from" visibleIf global view is not trie, use and make t...
Hi, How am I able to define each Service Catalog Item's Impact, priorty and Urgency? Thanks for your help
Hi experts, Please help why this change task state shows an integer value. It should also show as 'Open' like the first change task.Attached snap shot. But when the forst change task is closed it reflects to 'Open'. Why during genretaing it shows -5...
As the Problem Manager of our organization, I often struggle with demonstrating the value to the people that do all the work in addressing our problems. We all know the theory behind Problem Management in the ITIL framework; reduce cost to the orga...
For new incidents, the Impact is set to 3 Low, and the Urgency is also set to 3-Low, but I need to change these both to 2-Medium, which will change the Priority to 2-Medium. I'm new to the ServiceNow environment and need help to make this change. ...
I am implementing a New Call / Ticket Table UI action that will route tickets to either a Incident or Service Request. I have set up the form and it is working perfectly with Incidents however i am not able to make it translate to our environments se...
