Knowledge approval notification sends user to home screen

[Aban87]

Hi all,

Got a really weird issue where when someone from the knowledge team clicks on a knowledge article link or approval link it takes them to their home page, they have permissions to view knowledge articles as well as the sysapproval_approver table, if they navigate manually through the system they can view everything they need to in knowledge and approvals, it's only if they click on the link which is formed like so:

https://servicehubdev.*domain*/nav_to.do?uri=sysapproval_approver.do%3Fsys_id=*SYSID*%26sysparm_stac...

If I click on the link as an admin I get taken to the approval as I'd expect, if a non-admin does they get the redirect back to their home page.

The notification is coming from the sysapproval_approver table and the link is being pulled from a simple ${URI} variable.

[Laszlo Balla]

Try this instead of the simple ${URI} variable:

${URI+&sysparm_record_target=sysapproval_approver}

[Aban87]

Hey, thanks for the reply, unfortunately still no good, it actually breaks it for admin (says no record found) and still redirects the user to their home screen.