Knowledge Article versioning to be enabled

Sakshi Lambat
Tera Contributor
As a knowledge manager, I want article versioning to be enabled, so that we can manage different versions of articles and can go back to previous versions of the article.

Acceptance Criteria

Given I am a knowledge author, when I edit a knowledge article, then I can edit a draft of the article without affecting the currently published version, I can submit a new version for publishing, and I can revert to a previous version of the article.

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Sakshi Lambat 

 

SN stores the version in Kb_version table.

 

LearnNGrowAtul_0-1702895708801.png

 

 

But I doubt that we have OOTB available to select which version a user / author can go back.

 

Could you please provide more details please.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************