Knowledge Base is not indexed:(

NatsukiO · ‎09-22-2025

I added an index to the Knowledge Table, but it says "0 records".
It's been a day since I indexed it, so there seems to be something else.
Do you notice what is causing it?

Bhuvan · ‎09-22-2025

@NatsukiO

Go to sys_dictionary and search for the required table and select type as Collection. For example, below is for kb_knowledge table

Open the record and check 'Text Index' is enabled. If not enabled, enable it and from related link 'Generate Text Index'.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

View solution in original post

Bhuvan · ‎09-22-2025

@NatsukiO

If you have already generated, no need to regenerate again. Step was to regenerate if text index was disabled and you are enabling from the system dictionary.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan