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Knowledge Base is not indexed:(

NatsukiO
Tera Expert

I added an index to the Knowledge Table, but it says "0 records".
It's been a day since I indexed it, so there seems to be something else.
Do you notice what is causing it?

NatsukiO_0-1758589468986.png

 

NatsukiO_1-1758589474688.png

 

1 ACCEPTED SOLUTION

@NatsukiO 

 

Go to sys_dictionary and search for the required table and select type as Collection. For example, below is for kb_knowledge table

Bhuvan_0-1758595083769.png

Open the record and check 'Text Index' is enabled. If not enabled, enable it and from related link 'Generate Text Index'. 

Bhuvan_1-1758595102676.png

 

If this helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

View solution in original post

5 REPLIES 5

Bhuvan
Kilo Patron

@NatsukiO 

 

Check if you have configured text index, refer below post for more details

 

https://www.servicenow.com/community/developer-forum/knowledge-base-search-not-returning-any-results...

 

If it does not work, you can Regenerate Text Index and try again

Bhuvan_0-1758590014968.png

 

If this helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

NatsukiO
Tera Expert

Hello@Bhuvan  
Thank you for the article.
I'm asking the question in the article I introduced.
It seems that this will be resolved once this question is resolved.

NatsukiO_0-1758592959588.png

 


https://www.servicenow.com/community/developer-forum/knowledge-base-search-not-returning-any-results...

@NatsukiO 

 

Go to sys_dictionary and search for the required table and select type as Collection. For example, below is for kb_knowledge table

Bhuvan_0-1758595083769.png

Open the record and check 'Text Index' is enabled. If not enabled, enable it and from related link 'Generate Text Index'. 

Bhuvan_1-1758595102676.png

 

If this helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

NatsukiO
Tera Expert

Hello @Bhuvan  
Which implementation is correct this time?
I've already regenerated the index using the Text Index.
NatsukiO_0-1758596939510.png

NatsukiO_2-1758596995477.png