knowledge categories not showing when viewing the knowledge base

[Les1]

Looking at a knowledge base definition record I see many categories in the related list "knowledge categories" that dont seem to come through when viewing the knowledge base (from a user's point of view such as Service Desk/Knowledge )

This came up due to troubleshooting when  a category disappeared after being renamed by a team mate.

Please shed light or provide troubleshooting that i can perform to figure out whats happening with our knowledge categories. Thanks!

 

[ServiceNowSteve]

Try going to Knowledge > Administration > Knowledge Bases then select the KB in question and look at the "Can Read" tab to see if they are blocked out by not being in a specified group

[Les1]

Thanks for the suggestion, i'm an admin, so and in this case the categories dont even display for me, but i did verify that the only Can Read defined is for ITIL users (so again, obviously i have that)

[Prateek kumar]

Does your knowledge categories have any user_criteria attached to them??

And all the categories active??

[Les1]

Thanks for that double check, there is a Can Read on the Knowledge Base itself but is for role = ITIL.  I'm an admin.  

Categories are active. I should have mentioned that in the original post.