We are in the process of consolidating a couple of instances into one new master platform. Our immediate challenge is moving knowledge articles to the new platform. XML is an option but you loose a lot of related information in the process (yes we co...
Hello All, Hope everyone is doing good!!I have a requirement to clear the catalog attachment variables value in the 'sc_item_option_mtom' table once the RITM is closed completed.I have 3 mandatory attachment variables for a catalog item after the clo...
when user is submitting the tickets, the requests are not getting displayed under "My Request" section or in Self Service View. However, the tickets are getting displayed under 'Requested items'. Troubleshoot this issue.Expectation: When a user submi...
Hi All There is a requirement to exclude a group member in ServiceNow from receiving group related notifications. The user is part of a group but should not receive any notifications pertaining to the group. Thanks & regardsAkhila
I'm facing problems while testing Flow Designer using ATF? Any views on thebest practices for tetsing Flows using ATF
Hello, we have a goal of updating the formatting on our notifications but first, we want to determine the notifications that are actually being used so that we're only updating the notifications that have been used within the last six months or so. ...
Hi I have created a flow to add the users in AD Group but earlier this was executing but now the flow was showing in progress state for more than 8 hrs still it is not executing. May I know why this is happening no logs i can see.
We would like to eliminate the ability to start a change with an incorrect planned start date. So far I have not seen anything out of box to do this and am currently thinking of generating a Business rule. Am I looking at this incorrectly?
I want to create an ACL which restricts a record from all those users who are not a part of the group defined in the assignment group field. Therefore, if a user is part of the current group mentioned in the assignment group field he should be able t...
Hi everyone, I'm looking to create a report or a series of reports that helps me refine license utilization. Specially, I want to create a process/report that shows users with ITIL role that haven't been assigned a ticket in the last 90 days. My hop...
I did some research and thought I could accomplish what I need, but it doesn't work. I would like to take some free-text input from a variable, and copy it to another variable field (which I would set as read-only via UI policy). Is that possible? Le...
Hi Team, I need assistance to integrate ServiceNow with Computer Telephony using Cisco UCCX. OOTB shows connection with Twilio need to understand how to setup connect with Cisco UCCX
Hi! I'm having a hard time fixing this background script below. The script is working however, it creates new records in the vtb_task table. Am I missing something? Thank you in advance var current = new GlideRecord('vtb_card');current.query();while...
Hi there, we have a need to add some more groups to our ServiceNow instance. Essentially what I'm looking for is the following: Current groups (A, B, C) should have full itil access to see Assets, Incidents, Request Items, etc. The new group (D) shou...
Hi, When using the service portal I'm getting some strange behaviour on the ticket fields widget on the 'ticket form' page which is used for 3 different tables, incident, change request and a bespoke table called 'requests' (bespoke table). This is o...
