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Hello community leaders, Mail Script:template.print('<a HREF="mailto:' + mail + '?subject=' + subject + '&body=To help us better understand your rating, please reply to this email but do not modify or delete the following items: satisfaction, survey,...
Guys , Dot walking field is not showing in list level ?I just dot walked one field from user table to scoped application ,however it showing on form but showing when i tried to see on table.list level what could be the issue ?need your suggestion ! T...
Hi All,I had a requirement to make the fields on the incident form as mandatory based on other fields(multiple fields ) populated.I have written a onload client script function Onload { //Type appropriate comment here, and begin script below va...
I am in a sandbox configuring Walk-up Experience for exploration and my test location is not able to book more than five appointments. There does not seem to be a setting to change this that I can find after pouring through SN documentation, the inte...
Hello, When we went live with ServiceNow, our implementers created a Catalog Item for our Service Portal. When a position code is entered on the form, an applications field is populated from a Catalog Client Script which reaches back to a Script In...
Our SME recently left and I've taken over (with little experience of ServiceNow) so please go easy. I'm trying to rebrand one of our companies in Dev and have noticed that not all of the changes are being pulled through into the update set. The chan...
I need to create a new UI action to allow someone with the role of change manager to move a change record in any previous State straight to the State of Review so it can be updated and closed. Change Management intend to use this to record unauthoris...
Hi Team, Asking if there are any best practices when it comes to the Service Catalog lifecycle wherein: 1. An REQ has many RITMs2. The 5 RITMs are generated or created all at the same time3. There are 3 succeding RITMs after the 5 previous RITMs are ...
The approver of the RITM is no longer with the company, so the user is locked out and the approval of few RITMs is pending for approval. He was the Owner of two Parent Groups in the system. I have manually changed the new Group Owner of the mentione...
We have a record producer where one of the variables is a List Collector using the sys_user table. They would like to have posted in the Description of the ticket additional data for each user selected in the List Collector. We already have a Global ...
HiIs it possible to put a req item ticket on-hold until a date, such as if someone raises a leaver request but they're not leaving until 2 weeks time, we can put that ticket on hold until the end date, then the ticket automatically comes off hold on ...
Hi All,I have a lookup select box field that I want to populate from a client script (onChange).I tried using g_form.setValue() but it did not worked.Does anyone knows why or a different way to do that? Thanks :))
Hi, Would anyone be able to help with he below issue I am facing please? We have a business rule set up to copy the assigned to and assignment group from the SC task to the RITM. The issue occurs when a user is populating a name into the assigned t...
Hello Experts, I need to hyperlink a popup message containing a link, please help! here is my script: function onChange(control, oldValue, newValue, isLoading) { if(g_form.getValue('application_available_in_teams_app_store') == 'no'){ alert('If app n...