Hi, I need a favor, how we can filter out the records updated by X user and the update done by this user is only on state field and on a Y date.Like if I use the filter option updated by is X and updated on is Y date then all records updated by that...
Is there any way to copy the interaction transcript to the Incident work notes? I tried the below-mentioned code in create incident UI action on interaction table and not working. And I am also trying to move the attachments attached in the chat to i...
I have a large list of knowledge base files that require the same modification in each (appending something to an href tag).Is there a way to mass edit this specific list?
Hi All,In Service portal/ employee center, when end user click on My Requests - He will be displayed the 'Actions' to Resolve. We can configure the Standard ticket to be displayed for particular users. We have a custom field called 'Requested for' o...
Can anyone help me to understand the differentiation b/w Any user and Any user for KB User Criteria? I could not find any related documentation. Your help is appreciated!
Hi All, I need to display a info message under a field. I have used g_form.showFieldMsg for that. The thing is i need to display messages in next lines. I have searched in community and came to know that line break (\n) is not supported in fieldmsg, ...
I have a variable set used in several items on the Portal to auto load field relating to the logged in user. When testing one of the fields does not populate on the form but if I submit the request without changing anything then the variable does pop...
Hi Team, I have created below script to send notification with Hyper link ( on incident and Request), but when ITIL user raise request on behalf of user, but the end user getting back-end link instead of sp link, I would like to add behlaf of condi...
Hi Community, I have two user criterias:1. I want to show my catalog item to a specific group. (Its working fine) I have added this group in available for.2. I want to hide my catalog item from admins. Its not working, i have added admins group in no...
Hi everyone, can anyone help me with this question
Hi All,to update a ticket in a third-party application I have created a Rest message with the HTTP method as Patch and HTTP Headers and variable substitutions as below, and now whenever an update is happening I want to trigger this API call, can anyo...
Hi Experts, I am new to ServiceNow, and I am trying create a database view such that it is a left join between user and group. I managed to achieve a join but I want the result to display users with company in "ACME North America" only. As of now it ...
Hi Experts,How to covert UTC date and time to my local date and time.UTC date and time - "2023-04-07 06:25:31"Locat date and time - "07-04-2023 14:25:31"system time format- HH:mm:ssSystem date format- dd-MM-yyyySystem timezone- Australia/West Any lea...
How to attach images on additional comments (journal field)?
I have a requirement to create a report on change request table for planned start and planned end date.The planned schedule start and end date changes every week. Planned schedule start : Monday to Sunday of the current week and end date is at or aft...
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