Knowledge Categories User criteria to create and edit articles?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-27-2022 10:32 PM
Hi Experts,
We want to create a knowledge base and create categories in it
Task: we want one team/group have access to one category and not have to another to create or edit knowldge articles under it having access to one knowledge base and criteria set at category level.
Any right way of doing this
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-27-2022 10:41 PM
@Liyakhat2 Create one knowledge base for each category and add the category to it. The add "Can Read" and "Can Contribute" to the knowledge bases.
Please mark as correct answer if this solves your issue.
ServiceNow Community Rising Star, Class of 2023
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-24-2024 03:37 PM
We need this functionality also. Creating a separate kb for each category would result in multiple KBs with 4 or 5 articles.