Knowledge Feedback Task is going to Default Assignee

[sayan-ghosh]

Hello Team,

Whenever I am submitting the Knowledge Feedback Task.
The Task is assigning to Particular Knowledge Group Default Assignee.

But the Requirement is The Assigned to needs to be Empty

Created Client Script:

Please Help me to achieve this.
Best Regards

[Prathamesh26]

Hello @sayan-ghosh 

Please check if there is any BR on knowledge task which is setting up Knowledge Group & Default Assignee OR Check are there any default values are provided for these variables.

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this question to solved bucket. 

Regards,

Prathamesh

[Dr Atul G- LNG]

Hi @sayan-ghosh 

https://www.servicenow.com/community/knowledge-managers/knowledge-feedback-task-auto-populates-assig...

https://www.servicenow.com/community/knowledge-managers/knowledge-feedback-task/m-p/3198536

[sayan-ghosh]

Checked both the process,
But Not working

[sayan-ghosh]

sysrule_assignment code:

if(current.operation() == "insert" && !current.parent) {
current.assigned_to = current.feedback.article.author;

if(pm.isActive("com.snc.knowledge.external_integration") && current.feedback.article.external) {
current.assigned_to = current.feedback.article.kb_knowledge_base.owner;

}
else if(pm.isActive("com.snc.knowledge_advanced.installer") ) {
if(current.feedback.article && current.feedback.article.ownership_group){
current.assignment_group = 'b95d03fedb84b20065f23c00ad9619f0';
current.assigned_to = current.feedback.article.ownership_group.manager;

}else if(current.feedback.article && current.feedback.article.revised_by){
current.assigned_to = current.feedback.article.revised_by;
}
}

}